Working as part of a National training team, you will be responsible for guiding end users through the learning processes as well as determining the appropriate level of courses, training and how to deliver the training for best uptake. You will be required to provide training on software applications that are available on mobile devices, dictation devices, desktops & laptops.

Role Responsibilities: 

• Deliver tech training to all personnel across multi office sites. This will predominantly be face to face, in person training. However, there could be a requirement for e-learning with interstate offices.
• Design and develop training content 
• Act as a conduit between technology and business functions to ensure that tech applications can be translated into Layman's terms
• Produce scripts for interactive courses.
• Work with groups to ensure a personalised training is offered in alignment with their tech requirements. 
• Conduct floor walks

Skills Required: 

• 3+ years experience in an IT training role (ideally within a professional services,  enterprise sized organisation or legal environment) 
• Bachelors' degree - Tech Writing, English or Instructional Design 
• Outstanding customer service and communication skills 
• Certificate IV in Training & Education (highly desirable) 
• Have a passion and aptitude for the role whilst constantly looking to improve and make day to day life easier for staff as well as improving efficiency. 
• Follow the A.D.D.I.E instructional design methodology. 
• Strong working knowledge of MS Office 
• Knowledge of e-learning tools (e.g. WebEx / Camtasia)

If this sounds like a great match for your skillset - please reach out and Heather will review your details.