Sharp and Carter are currently looking for an experienced Operations Manager to join a large state government department within their HCMS transformation. The successful candidate will drive efficiency, quality, and impactful service delivery across a wide range of functions.

About the Role
Reporting to the Director, Strategy, Compliance and Operations (HCMS), the Operations Manager will lead and oversee key program functions including:

• Audit Management
• Business Operations
• Financial Processing
• Resource and Recruitment Management
• Quality Assurance
• Correspondence and Media Relations

You'll also play a pivotal role in drafting high-quality briefs, managing onboarding, and ensuring strategic and operational alignment within IT programs in a public sector setting.

Key Responsibilities
As Operations Manager, your responsibilities will include:

• Leading internal audit activities, compliance, and liaison with external auditors
• Managing day-to-day operational activities for seamless delivery
• Overseeing budgets, invoices, and financial reporting
• Allocating human and material resources effectively
• Leading recruitment and sourcing of both public service staff and contractors
• Designing and delivering onboarding processes for new team members
• Ensuring quality control across written communications, reports, and media interactions
• Coordinating correspondence and public messaging with consistency and clarity
• Preparing strategic briefs, reports, and official documentation
• Supporting media engagement and public relations as needed

What We’re Looking For
We’re seeking a strong, capable leader who demonstrates:

• Strategic thinking and ability to lead in complex, dynamic environments
• Experience in public sector IT programs and a deep understanding of governance requirements
• High-level communication, stakeholder engagement, and media management skills
• Proven financial acumen and operational management experience
• Commitment to inclusivity, innovation, and continuous improvement