Senior Systems Administrator (Network)
I'm currently recruiting for a Senior Systems Administrator with a focus on Networks to join an outstanding Managed Services Provider. In this role, you’ll be responsible for handling complex support issues, managing ticket escalations, and improving internal processes and documentation.


Key Responsibilities:

• Resolve customer requests related to network issues in a professional and timely manner.
• Escalate tickets as needed and identify root causes for long-term solutions.
• Contribute to process improvements within the service desk and meet SLAs.
• Mentor and assist Level 1 administrators.

What We’re Looking For:

• 3+ years of IT experience supporting Microsoft 365 tenants.
• Expertise in Microsoft 365, SharePoint, Intune, Teams, and desktop support.
• Strong understanding of networking technologies (MPLS, BGP, SD-WAN, DNS, DHCP, firewalls, Wi-Fi, etc.).
• Excellent customer service skills and experience mentoring staff.

Desirable Certifications:

• Fortinet NSE, Cisco CMNA/CCNA/CCNP, Microsoft 365/Azure.

What We Offer:

• Career progression supported by structured learning and development.
• Flexible working options, including remote work.
• Additional leave benefits such as birthdays off and a 9-day fortnight.
• Reward and recognition programs, employee assistance, and social events.

Join a team where your skills will make an impact and contribute to meaningful technology solutions!