We are seeking a dynamic, customer centric Store Manager to lead our team at our homewares store located in Mornington. The ideal candidate will have a passion for sales, exceptional leadership skills, and a strong commitment to delivering outstanding customer service. As the Store Manager, you will be responsible for overseeing all aspects of store operations, driving sales performance, and ensuring an exceptional shopping experience for our customers. We are open to anyone who has previous experience in sales and people management, retail experience isn't necessary!
Responsibilities
- Lead and manage a team of 10 employees, including hiring, training, scheduling, and performance management.
- Set sales targets and develop strategies to achieve and exceed them, while maintaining profitability.
- Foster a positive and collaborative work environment that encourages teamwork, motivation, and productivity.
- Ensure compliance with company policies and procedures, including inventory management, cash handling, and safety protocols.
- Monitor and analyze sales trends, customer feedback, and market competition to identify opportunities for growth and improvement.
- Provide exceptional customer service by resolving escalated issues, addressing customer inquiries, and ensuring a seamless shopping experience.
- Maintain store cleanliness, organization, and presentation standards to enhance the overall shopping environment.
- Develop and execute promotional events, sales promotions, and marketing initiatives to drive traffic and increase sales.
- Collaborate with senior management to develop and implement store policies, procedures, and initiatives.
- Previous experience in people management
- Love for achieving sales targets and driving revenue growth.
- Strong leadership skills with the ability to motivate and develop a team.
- Excellent communication and interpersonal skills.
- Detail-oriented with strong organizational and multitasking abilities.
- Ability to work effectively in a fast-paced environment and adapt to changing priorities.
- Knowledge of inventory management systems and basic financial principles.
- Flexible schedule with the ability to work evenings, weekends, and holidays as needed.
Located in Australia and proudly family-owned, our culture is deeply rooted in values of care, camaraderie, and entrepreneurship. We foster a warm and inclusive environment where every team member feels valued and supported, much like an extended family. From the moment you join our team, you'll experience a genuine sense of belonging and a commitment to your growth and well-being. We encourage innovation and initiative, embracing the entrepreneurial spirit that drives us to continually seek new opportunities for growth and success. Our culture is characterized by open communication, mutual respect, and a shared dedication to delivering exceptional service and quality to our customers. Together, we're not just colleagues; we're a close-knit community working towards a common goal, driven by our passion for excellence and our love for what we do.
How to apply:
Please apply with an up to date CV and Lyndsay will be in touch!
