Support Engineer (LEVEL 1)We’re looking for a Level 1 Support Engineer on behalf of our client in the education to provide first-line technical support across a broad range of infrastructure. This is specific to expert that currently has macOS experiences.Our client is seeking a motivated individual to join their Support team in a full-time capacity. This is ideal for someone looking to kick on their IT career, to the next level with plenty of mentoring, on-the-job learning, and promotion opportunities.The Role Provide first-level support across macOS and Windows platforms for internal users. Effective communication to students and internal staff Troubleshoot and resolve issues related to hardware, software, printers, network access, and user accounts. Configure and deploy MacBooks and Apple devices, including imaging and device management. Document support cases and maintain accurate ticketing records. Escalate complex issues to appropriate technical teams when required. What We’re Looking For Strong interest in IT, with a desire to grow and learn in a professional environment. Experience supporting macOS environments in a professional setting. Working knowledge of Microsoft 365, Active Directory, and basic networking. Excellent communication skills! Clear, friendly, and professional.  A problem-solving mindset and the ability to juggle multiple tasks. Drivers License and vehicle Benefits  Training time - personal and professional growth is a priority. Regular team events, social club, and a great internal culture. Minimal overtime – we value work-life balance and keep it family-friendly. Stable & Supportive Environment

System Engineer (Level 3)We’re looking for a System Engineer on behalf of our client to provide technical support across a broad range of infrastructure for their customers. This role is dedicated to supporting a large project focused on a construction client. Our client provides a wide range of services, including managed IT support, cloud solutions, cybersecurity, and IT consulting. Their expertise spans multiple industries, including construction, mining, real estate, medical, not-for-profit, law, accounting, and finance. They have also been recognised multiple times in the CRN Fast 50 list. The RoleAs a System Engineer in this role, you'll be expected to work hands-on with a variety of technologies along with some personality traits including: Planning, configuring, and supporting on-prem Windows desktops and servers, including system rollouts and upgrades Administering and maintaining Microsoft 365 services (Exchange Online, SharePoint, OneDrive), including user management Designing and managing Active Directory and Group Policy structures. Troubleshooting and resolving complex network issues (DNS, DHCP, NAT, routing, packet capture) Deploying/managing virtual environments (Hyper-V or VMware) Backup and disaster recovery solutions  Collaborating with stakeholders to gather requirements and communicate technical solutions clearly across all levels Supporting a large enterprise environment, primarily remote with some on-site work as needed What We’re Looking For 5+ years in either System / Support / Project Engineering or a related field. Strong background in third-line troubleshooting and service operations Strong knowledge of M365 environments, networking, and ticketing systems. Excellent problem-solving and communication skills, with the ability to support a fast-paced business environment. Someone who enjoys working in the Office Environment  What’s in It for You Paid training & certifications – opportunities to grow your skills and career. Access to work on one project at one time!  Work for a well-established MSP with strong staff retention and an excellent reputation. A diverse role with exposure to enterprise tech, some travel and client interactions.