Company Overview:   I am representing a dynamic company known for its innovative approach and industry-leading solutions. With a strong focus on technology and efficiency, these guys deliver tailored services to clients across various sectors. Leveraging cutting-edge tools and expertise, they help businesses optimise their operations and achieve their goals. Trusted by industry leaders across the globe and a commitment to driving excellence and innovation in everything they do.     Role description:   This role will perfect for a proactive individual to take ownership of tickets and SLAs in my client’s software support team. This role involves following up on tickets and ensuring timely resolution, as well as delegating tasks within the team. Reporting to The Software Development Manager and working alongside a team of four, you'll lead the ticket management process, utilising the team's expertise to address issues efficiently. With a focus on process leadership rather than team management, this role offers the opportunity to drive efficiency and excellence in their support operations without traditional hierarchical structures.     Responsibilities: Take ownership of tickets and SLAs in the software support team. Follow up on tickets to ensure timely resolution. Delegate tasks within the team for efficient handling of issues. Report to the Software Development Manager and lead the ticket management process. Utilise team expertise to address issues effectively. Focus on process leadership to drive efficiency and excellence in support operations.   Essential skills: Data fixers. Can you configure applications and handle SQL with ease? Fluency in coding languages like Python, Powershell etc is essential, and exposure to Azure is a plus. Excellent troubleshooting skills are crucial. Customer focused delivery is key for this role. Flexibility and adaptability are a must.   Benefits:   Career progression opportunities after three years, with potential for new positions. Open-door policy supports upfront planning for career growth. Opportunity to become a Subject Matter Expert and explore further possibilities based on aspirations.

Company Overview:   This company is at the forefront of innovation in data analytics, with a strong focus on modernising their infrastructure and driving excellence. They are a leading provider of tailored solutions nationwide, specialising in optimising operations for businesses. With extensive industry experience, as well as a vert well respected name in the market.  As a key player in the industry, they understand the importance of talent and are seeking a driven, passionate Data Analyst to join their small knit team technical team.   Role description:   As the Data Analyst in this organisation you’ll be responsible for driving forward our client's data analytics initiatives. This role is critical in their efforts to modernise infrastructure and capitalise on cutting-edge technologies. Reporting directly to the National IT Manager, the chosen candidate will be pivotal in collaborating with both on-site and offshore teams to achieve strategic goals and help redefine who data is used and seen in this business.     Responsibilities: Collaborate closely with on-site and offshore teams, including data engineers and developers, to drive data analytics projects forward. Take ownership of migrating internal reports from Access to PowerBI and other modern platforms. Utilise expertise in SQL, PowerBI, and the Azure stack to analyse data and provide actionable insights to stakeholders. Lead the development and implementation of data warehousing solutions to support our evolving needs. Work independently to put together comprehensive reports and presentations, demonstrating a solid understanding of analytical concepts. Proactively engage stakeholder, providing actionable insights, and maintaining transparency in data analysis.   Essential skills:   Extensive experience with SQL, PowerBI, and data warehousing. Proficiency in migrating internal reports and working with the Azure stack. Strong analytical skills with the ability to quickly pick up new technologies and concepts. Excellent communication skills, with fluency in English being essential. A degree in a relevant field is preferred, demonstrating technical expertise. Proven ability to take on a leadership role and drive departmental initiatives forward. Commitment to personal and professional development, with a willingness to take on training opportunities.   Benefits:   Opportunities for training and career development, with a commitment to supporting your growth. Free on-site parking WFH 2 days per week.

The Company Join a people-first services provider, where your well-being is their top priority. They prioritise creating positive experiences and meaningful connections for their employees. With a culture of empathy, transparency, and collaboration, they foster an environment where you can thrive and grow. Be a part of a team that prioritises people over profits and values your satisfaction and success above all else. The Role: As a Senior Systems Engineer specialising as an L3 escalation point, you will be at the forefront of providing advanced technical assistance and leading project initiatives. Your responsibilities will include but not limited to: Serving as the primary point of contact for L3 escalations, addressing complex technical issues with precision and expertise. Participating in project roles, including system upgrades, migrations, and infrastructure deployments. Providing mentorship and guidance to junior team members, sharing your knowledge and expertise to foster their growth. Collaborating closely with cross-functional teams to design, implement, and optimise IT solutions aligned with business objectives. Documenting project plans, configurations, and resolutions to ensure seamless knowledge transfer and maintain comprehensive records. Skills and experience: Extensive experience in L3 support experience, demonstrating your ability to navigate and resolve complex technical challenges. Proficiency in Microsoft Windows Server, Active Directory, and virtualisation technologies such as VMware or Hyper-V. An understanding of networking concepts and protocols Project experience would be beneficial, however not essential. Excellent communication and interpersonal skills, allowing you to effectively collaborate with stakeholders at all levels and provide guidance to junior team members. Join as a Senior Systems Engineer, where you will have the opportunity to leverage your expertise to drive impactful projects and provide advanced technical support to the end clients. What’s on Offer Dynamic and supportive work environment with a collaborative team spirit Opportunities for professional development and growth Company benefits and flexible working arrangements