About the role  In this role, you'll be based within the Finance & Admin team with 16 other employes Your days will involve managing incoming calls, processing customer orders, responding to queries, resolving issues, and collaborating with sales and finance teams. Weekly tasks include reviewing open orders, managing project queries, and keeping data updated. The role offers diverse growth opportunities, such as advancing to roles like Customer Service Team Lead, Technical Support Representative, or Sales Support Coordinator. Key Responsibilities Process a high volume of orders via various channels. Coordinate the fulfillment of customer orders and distribution. Invoicing for sales orders and handling warranty claims. Investigate and resolve stock and delivery issues. Liaise with customers via phone and email to address queries. Collaborate with sales staff to support customers. Engage with the wider Customer Service team. Collaborate with other teams, including Sales and Warehouse, for efficient customer support. Ensure accuracy in all tasks and explore more efficient work methods. Complete regular checks and reports related to orders, stock, pricing, and more.    Skills and Experience 2+ years of experience in a product-based Customer Service role. Experience in B2B and B2C customer support, preferably in retail channels. Technical skills, including proficiency in ERP systems like SAP B1 and Microsoft Excel. Exceptional customer handling skills and a proactive attitude. Motivation to collaborate within a small, engaged team and champion your area of focus.    About our Client  With over two decades of expertise, our client has been at the forefront of developing and distributing products and solutions in the Mobile Electronics and Consumer Electronics sectors across Australia and New Zealand. Situated at Melbourne Airport, they have around 120 employees at this location. They offer lots of growth and development opportunity as well as fostering a collaborative, diverse, and rewarding work culture. To apply please follow the link below or for a confidential discussion please phone Sarah Gee on 0423011669 SGee@sharpandcarter.com.au

About the role  As a key member of the Catering and Client Service team, you will play a vital role in delivering high-end hospitality services across the firm. It's worth noting that out-of-hours work may be required at short notice so flexibility is important. Benefits Corporate gym membership with full subsidy Central location, close to public transport On-site café providing fully subsidized beverages and snacks Discounted corporate health plan Exciting staff social events Health and well-being program with daily provisions of fresh fruit Complimentary professional advice within the industry Key Responsibilities Provide professional food and beverage services, including espresso coffee-making and prompt service. Assist in the setup and pack-down of the daily Café, providing boardroom services for late client meetings, after-hours meals, and team drinks/gatherings. Clean, restock, and service the Café, staff kitchens, and meeting areas. Set up, pack down, and service client meeting rooms, including audio-visual equipment. Provide professional waiting service for various events, including boardroom meetings, formal and informal lunches, cocktail events, and firm-wide morning teas. Deliver daily staff lunch orders and assist with food re-heating and preparation.    Skills and Experience Recent graduate from a recognized hospitality training college or experience in a hospitality/corporate boardroom environment (desirable). Excellent grooming and presentation. Commitment to delivering excellent and quality customer services. Strong sense of urgency and effective time management skills. Outstanding communication skills with the ability to liaise effectively with staff at all levels. High attention to detail, including when cleaning and servicing staff kitchens. Friendly and energetic attitude. Responsible Service of Alcohol Certificate and Barista training. Must be an Australian Permanent Resident or Citizen    About our Client  Our client are a leading firm within professional services. Situated on Collins Street, their recently renovated and contemporary office spans three floors, now fully accommodating all employees as 95% of the staff have returned to full-time office work. The company nurtures a culture that is collaborative, dynamic, and diverse. With offices in both Melbourne and Sydney, the Melbourne office houses approximately 250 staff, while the Sydney office has around 80-90 employees. To apply please follow the link below or for a confidential discussion please phone Sarah Gee on 0423011669 SGee@sharpandcarter.com.au

About the role  In the Customer Service team, you will play a pivotal role in attracting and retaining customers by providing exceptional service. Your responsibilities include recording account information, resolving product or service issues, processing orders, and maintaining financial accounts. In this role you will be working in a team of 4, reporting into the Customer Service Manager and you'll be onsite Monday-Friday, 8:30am-4:30pm.Benefits Weekly fruit deliveries Birthday gift cards $200 yearly for your Health & Wellbeing  On-site Physio fortnightly Two company celebrations a year Awards & recognition  Key Responsibilities Maintain customer accounts by recording account information. Resolve product or service problems, ensuring customer satisfaction. Process customer orders and adjustments. Manage incoming calls and emails. Process customer returns. Liaise with internal and external customers. Provide accurate and complete information to customers. Handle complaints and provide timely solutions. Keep records of customer interactions. Answer questions about warranties or terms of sale.    Skills and Experience 2+ years proven experience in a Call Centre or Administrtation role Excellent phone manner and communication skills Have a can-do attitude and be adaptable Be a team player  Great attention to detail About our Client  Based in Thomastown, our client are a prominent provider in Wearable Supply and Managed Services, they specialise in delivering uniform solutions for various sectors. Across the whole organisation there are 300 employees with 130 based from Thomastown. This organisation have some great employeee benefits and pride themselves on their collaboratice and diverse culture.  To apply please follow the link below or for a confidential discussion please phone Sarah Gee on 0423011669 SGee@sharpandcarter.com.au

About the roleIn this position, you will serve as a crucial link between the Melbourne head office and the China office. Your responsibilities will include facilitating communication between clients and customers by offering translation assistance. Additionally, you will provide essential general administration and sales support to the team. This role provides a hybrid work environment within a collaborative and fast-paced setting.Benefits Salary continuance insurance Discounted gym membership LinkedIn learning membership 2 paid volunteer days a year WFH flexibility 3 recharge days a year for employees health & wellbeing Duties Manage the Greater China mail inbox, ensuring timely responses to queries. Handle phone inquiries professionally and respond to queries promptly. Provide translation support for members/customers as needed. Manage all administration duties promptly, including ensuring timely payment of invoices. Ensure mutual connectivity and cooperation between China staff and Head Office staff. Provide administration support for events, including liaison with speakers/partners. Assist in increasing sales in China by providing administration support. Skills and Experience Sound administration and time management skills. Proficient in Microsoft Office suite applications. Strong written and verbal communication skills, fluent in Mandarin. Demonstrated stakeholder management. Effective interpersonal skills. Experience in developing and analyzing reports using MS Excel. About the companyWith 3 offices across the globe, Melbourne being the main head office with roughly 100 staff. Specialising in Insurance and Finance memberships, they like to recognise their employees in which they run a program to hand out awards for performance and positive behaviors in the workplace. Working in a collaborative team environment, you will be supported and guided to be a Customer Service superstar.To apply please follow the link below or for a confidential discussion please phone Sarah Gee on 0423 011 669.sgee@sharpandcarter.com.au

About the role  In this position, you will serve as an in-house barista for a boutique professional services organization located in the CBD. Your responsibilities will involve working in the café from Monday to Friday, 7am to 3pm. This dynamic role offers a fast-paced environment, providing you with the chance to cultivate meaningful connections with both the firm's employees and clients.Benefits Corporate gym membership with full subsidy Central location, close to public transport On-site café providing fully subsidized beverages and snacks Discounted corporate health plan Exciting staff social events Health and well-being program with daily provisions of fresh fruit Complimentary professional advice within the industry Key Responsibilities Craft and serve high-quality coffee beverages, including espresso, lattes, and cappuccinos Maintain cleanliness and orderliness of the coffee station Provide excellent customer service to our staff and clients Collaborate with the kitchen team for pastry and snack offerings Assist in managing inventory and placing orders for coffee supplies Building rapport with clients and customers    Skills and Experience Proven experience as a barista in a fast-paced environment Knowledge of coffee brewing techniques and equipment Excellent customer service and communication skills Ability to multitask and work efficiently under pressure A friendly and positive attitude with the ability to build good rapport    About our Client  Our client are a leading firm within professional services. Situated on Collins Street, their recently renovated and contemporary office spans three floors, now fully accommodating all employees as 95% of the staff have returned to full-time office work. The company nurtures a culture that is collaborative, dynamic, and diverse. With offices in both Melbourne and Sydney, the Melbourne office houses approximately 250 staff, while the Sydney office has around 80-90 employees. To apply please follow the link below or for a confidential discussion please phone Sarah Gee on 0423011669 SGee@sharpandcarter.com.au

About the role  In this versatile position, your primary responsibility will be to provide crucial support to both the staff and clients within a professional environment, particularly within the office services and reception team. You will play a pivotal role in delivering exceptional service, with a strong emphasis on efficiency and excellence. This part-time role spans Monday to Thursday, with varying hours to accommodate the dynamic nature of the position. Specifically, 8am-4pm on Monday and Tuesday, 10.30am-6.30pm on Wednesday, and 9am-5pm on Thursday. Flexibility in working hours may be required based on the demands of the role. Benefits Corporate gym membership with full subsidy Central location, close to public transport On-site café providing fully subsidized beverages and snacks Discounted corporate health plan Exciting staff social events Health and well-being program with daily provisions of fresh fruit Complimentary professional advice within the industry Key Responsibilities Manage reception and warmly welcome visitors Coordinate boardroom bookings and handle AV setups Collect and distribute daily mail Arrange couriers for office-related tasks Order and maintain office supplies Monitor and report any office repairs and maintenance Handle various back-of-house duties to ensure the office is well-maintained Support the team with ADHOC administration tasks    Skills and Experience Committed, proactive, and service-oriented Previous Administration or Reception experience First-class communication and interpersonal skills Excellent organizational skills High level of attention to detail Ability to use initiative Maintains a high level of excellence under pressure    About our Client  Our client are a leading firm within professional services. Situated on Collins Street, their recently renovated and contemporary office spans three floors, now fully accommodating all employees as 95% of the staff have returned to full-time office work. The company nurtures a culture that is collaborative, dynamic, and diverse. With offices in both Melbourne and Sydney, the Melbourne office houses approximately 250 staff, while the Sydney office has around 80-90 employees. To apply please follow the link below or for a confidential discussion please phone Sarah Gee on 0423011669 SGee@sharpandcarter.com.au

About the role  As a Data Entry Assistant, you will play a crucial role in maintaining the accuracy and completeness of the data records. Your primary responsibility is to input various types of data into our systems with speed and precision, ensuring data integrity and adherence to established protocols. This role will be Monday to Friday 10am-4pm and 5 days from the office. Key Responsibilities Input data accurately from various sources into the company's database or designated software. Verify and correct discrepancies to ensure data integrity. Review and cross-check data for errors, making necessary corrections. Create and update data files, spreadsheets, and other documents as needed. Perform general filing tasks when necessary. Provide exceptional support to the team and perform other reasonable duties as required.    Skills and Experience Proven experience in data entry or a related field is a plus. Excellent typing speed and accuracy. Proficiency in using computer software, including MS Office (Word, Excel). Strong attention to detail and ability to maintain accuracy under pressure. Ability to work independently with minimal supervision. Strong organizational and time-management skills. Excellent communication skills, both written and verbal.    About our Client  Our client operates as a leading produce wholesaler, with a prominent office located in Epping. As part of a larger network of three companies, they command a combined workforce of 300 employees. Among these, the Epping-based organization stands out, boasting 80-90 committed staff members. Impressively, the company maintains an exceptional retention rate, with numerous team members achieving two decades of dedicated service. Operating statewide in Victoria, they uphold a 24/7 business model, accommodating both day and night staff. The heart of their success lies in a dynamic and diverse team, marked by vibrant personalities and a thriving corporate culture. To apply please follow the link below or for a confidential discussion please phone Sarah Gee on 0423011669 SGee@sharpandcarter.com.au

About the role  We are currently seeking a dedicated individual to join a team of 5 in a Sales Administration and Data Entry role. Reporting to the Office Manager, this position plays a crucial role in ensuring the smooth operation of various market-related tasks and administrative functions. This role will be 5 days in the office working 8am-4pm and you will be required to work 1-2 Sundays a month on a rotating roster between 9am-1pm. Key Responsibilities Accurate and efficient collation and keying of orders. Purchase order processing and reconciliation with supplier invoices. Coordination of store returns and assistance with Proof of deliveries. Assistance with invoice and price guide management. End of month reports. Coordination of deliveries to various locations. Handling customer returns, email inquiries, and providing assistance as needed. General filing tasks and providing support to the team. Acting as a backup for all office staff. Skills and Experience Previous administrative experience is required. Proficient in using computer software, including MS Office (Word, Excel, Outlook). Strong organizational and time-management skills. Excellent attention to detail and accuracy. Strong communication skills, both written and verbal. Ability to multitask and prioritize tasks effectively. Willingness to adapt to changing priorities and work independently.    About our Client  Our client operates as a leading produce wholesaler, with a prominent office located in Epping. As part of a larger network of three companies, they command a combined workforce of 300 employees. Among these, the Epping-based organization stands out, boasting 80-90 committed staff members. Impressively, the company maintains an exceptional retention rate, with numerous team members achieving two decades of dedicated service. Operating statewide in Victoria, they uphold a 24/7 business model, accommodating both day and night staff. The heart of their success lies in a dynamic and diverse team, marked by vibrant personalities and a thriving corporate culture. To apply please follow the link below or for a confidential discussion please phone Sarah Gee on 0423011669 SGee@sharpandcarter.com.au