Business Support Recruitment Agency

About the Role: As our eCommerce Customer Experience Coordinator, you’ll be the first point of contact for online customers, managing enquiries across phone, email, and live chat. You’ll ensure orders are processed accurately, coordinate with logistics partners, and support internal teams to deliver a smooth, efficient, and positive online customer journey. Key Responsibilities: Serve as the primary contact for eCommerce customers, delivering timely, professional support across multiple channels. Manage product, order, and freight enquiries, providing proactive updates and solutions where needed. Accurately enter and maintain customer and order data within eCommerce platforms, CRMs, and order management systems. Coordinate with logistics partners to track deliveries, resolve issues, and ensure on-time fulfilment. Identify recurring customer concerns and recommend process improvements to enhance efficiency and satisfaction. Collaborate with marketing and operations teams to improve online content, product information, and overall customer experience. Maintain high service standards and contribute to continuous improvement of online processes. Skills & Experience: Previous experience in customer service, must have eCommerce experience.  Strong written and verbal communication skills, with a customer-focused approach. High attention to detail, particularly with data entry and order accuracy. Comfortable using online platforms, CRMs, and eCommerce/order management systems. Strong problem-solving skills with the ability to prioritise in a fast-paced environment. Proactive, adaptable, and committed to delivering an exceptional online customer experience. About the Company: Our client is a trusted, long-standing leader in industrial and retail hardware solutions across Australia and New Zealand, renowned for quality, operational excellence, and a genuinely supportive workplace culture. With their eCommerce presence continuing to grow, they’re seeking someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering an exceptional online customer experience.

About the Role:    An excellent opportunity is available for a highly detail-focused Administrator to join a leading manufacturing organisation based in Mulgrave, with a clear pathway into tender coordination. This role is well suited to someone who takes pride in accuracy, consistency, and ownership of their work and enjoys supporting structured, process-driven tasks.You’ll play a key role in providing high-level administrative support to the tender coordination process, with a strong focus on documentation control, invoicing, and contract administration. Ensuring accuracy, consistency, and compliance across all information will be critical to success in this role. Working closely with internal teams, this position will suit someone who is highly detail-oriented, organised, and confident in managing structured processes. Key Responsibilities: Support and coordinate tender and bid submissions, ensuring all documentation is accurate, compliant, and submitted correctly the first time. Prepare, format, review, and manage tender, contract, and invoicing documentation with a strong attention to detail. Maintain and update records across internal systems and ERP platforms (Dynamics 365 exposure highly regarded, training provided). Manage invoicing processes and documentation control, ensuring accuracy and timely follow-up. Proactively liaise with internal stakeholders to gather required information and clarify details. Work autonomously on repetitive and process-driven tasks while maintaining consistency and focus. Skills & Experience: Strong administration experience with exceptional attention to detail. A structured, methodical work style with a genuine pride in getting things right the first time. Experience in tender or bid processes is highly regarded.  Confident communicator who is comfortable engaging with stakeholders at all levels, High level of organisation with the ability to manage competing priorities and deadlines. Ability to work independently, take ownership of tasks, and self-motivate through repetitive work. Strong Microsoft Office skills; exposure to ERP systems such as Dynamics 365 is an advantage. Flexible team player willing to be cross-trained and support the wider business. About the Company: Our client is a well-established organisation with a strong presence across Australia and New Zealand, recognised for their commitment to quality, service, and continuous improvement. The business values accountability, precision, and reliability, offering a stable and supportive environment where highly organised administrators can grow into specialist roles. Your contribution will be valued, your development supported, and your attention to detail genuinely recognised.

We’re looking for a proactive Personal Assistant / Executive Assistant to support a General Manager with a busy and dynamic schedule. This is a full-time role based in Camperdown, offering genuine variety, WFH flexibility, and the opportunity to work closely with a respected, down-to-earth leader who truly values great support and trusts their EA to take ownership.Key Responsibilities Complex diary and inbox management Acting as a trusted gatekeeper - confidently managing priorities and pushing back when required Coordinating high-end client lunches, internal events, offsites and industry functions Supporting VIP events including lunches, dinners and project celebrations Compiling polished slide packs and modifying branded templates (InDesign experience a strong advantage but not essential) Managing expenses, document control and general administration Providing overflow and ad-hoc support to the broader executive and leadership team About You Prior experience in a PA or EA role supporting senior leadership A proactive, solutions-focused mindset with strong attention to detail Sound judgement and confidence to take control of diaries, inboxes and competing priorities Ability to adapt to changing demands and remain calm under pressure A practical, team-oriented approach with the confidence to step in where needed Strong stakeholder management skills at all levels Comfortable operating in a fast-moving environment What’s in It for You Genuine flexibility, with 1–2 days WFH once trained Free on-site car parking Gym discount Support a great leader who trusts their EA Supportive, people-focused leadership  Excellent perks including salary packaging, wellbeing leave, novated leasing, EAP and staff discounts via an employee platform $120,000 – $140,000 salary package If this sounds like the role for you, please apply now for consideration.

Executive Assistant to the CEO   An ASX-listed organisation is seeking a highly capable Executive Assistant to support its Chief Executive Officer in a critical, high-trust role. Operating at scale within a complex, fast-moving environment, this business requires an EA who is confident working at board and executive level, exercises sound judgement, and brings structure, clarity, and calm to the CEO’s office. The Role End-to-end management of the CEO’s diary, inbox, and priorities Coordination of executive and board meetings, including preparation of papers and briefings Drafting and reviewing executive communications and presentations Managing stakeholder interactions with professionalism and discretion Travel coordination and logistics across multiple time zones Acting as a trusted gatekeeper to the CEO About You Demonstrated experience supporting a CEO or senior executive within an ASX-listed or similarly regulated environment Exceptional organisational skills with strong attention to detail Confident communicator with sound judgement and commercial awareness Comfortable handling confidential and market-sensitive information Proactive, adaptable, and able to operate autonomously Why This Opportunity   This role offers close exposure to senior leadership and strategic decision-making within a listed organisation. It will suit an EA who values trust, influence, and professionalism, and who takes pride in enabling executive excellence.

Legal Assistant (Temp to Perm Opportunity) Global Top-Tier Law Firm - Melbourne Start Date: January 19th 2026   We are seeking a highly organised and proactive Legal Assistant to join a global top-tier law firm on a temporary basis, with a strong potential for permanency. This is an exceptional opportunity for an experienced legal support professional to step into a fast-paced, high-performing environment and contribute to the success of a world-renowned practice.   About the Role: In this role, you will provide high-level administrative and legal support to a team of lawyers, one partner and one executive counsel ensuring seamless day-to-day operations. You will assist with document preparation, file management, diary and email coordination, billing support, and client communication. The ideal candidate will be polished, dependable, and comfortable managing competing priorities.   Key Responsibilities: Prepare, edit, and format legal documents and correspondence Manage diaries, inboxes, travel arrangements, and meeting coordination Assist with billing, time-entry, and matter management Maintain accurate electronic and physical filing systems Liaise professionally with clients, partners, and external stakeholders Provide general administrative support across the team as required About You: Previous experience as a Legal Assistant or Legal Secretary (minimum one year) Strong attention to detail and excellent organisational skills Confident communicator with a polished, professional manner Ability to work independently and handle multiple deadlines Proficient in MS Office and legal practice management systems Why This Role? Opportunity to work within a prestigious global firm Dynamic, supportive team environment Temp assignment with genuine potential for a permanent role Competitive hourly rate and stunning CBD office.    If you're a motivated Legal Assistant seeking an opportunity to join a leading global firm and build a long-term career, we'd love to hear from you. Please apply with your resume today. Please note, we are unfortunately unable to consider law students or qualified lawyers for this role.

About the Role: We’re partnering with a multi-business group based in Elsternwick. With four different companies operating onsite, each day brings a different pace and plenty of variety. They’re seeking a polished, energetic Reception & Team Assistant to join them on a permanent part-time basis (3–4 days per week with plan to go full time). This role sits at the heart of the office blending front-of-house, admin support, assisting with operations tasks, and coordination across several teams.  With clear progression and development opportunities internally. Key Responsibilities: Manage reception and the intercom, welcoming visitors and supporting a steady flow of people through the building. Provide day-to-day administrative support across multiple businesses. Assist senior team members with general admin, project tasks, and low-level operational duties. Support office coordination including supplies, meeting room bookings, mail, and general upkeep. Monitor shared inboxes and calls (low call volume). Provide admin support across various internal business units, including basic finance and compliance assistance. Offer reception cover during busy periods and staff leave. Maintain a positive, helpful presence this is a people-focused, front-facing role. Skills and Experience: 1–2 years’ experience in administration, reception, or a support role. Strong organisational skills with initiative and reliability. Comfortable working across multiple businesses and shifting priorities. Proficient in Microsoft Office and confident with general tech. Keen to learn, grow, and step into more responsibility. A grounded, adaptable person who fits into a chilled but busy team. About the Environment:  This private group operates across a blend of commercial, digital, property, and professional services businesses. You’ll work closely with the senior leaders who oversee operations and major projects. The team is friendly, collaborative, light-hearted, and hardworking, an environment where people genuinely enjoy coming to work.