Be part of a vibrant, fast-paced, and supportive team based in trendy Cremorne, just steps from great cafes, eateries, and East Richmond Station.
What’s on Offer
- $75,000 + Super + Bonus
- Flexible working: 2 days WFH, 3 in-office
- High-performing international trading team
- Fast-paced, collaborative environment
- Convenient location with great lifestyle perks
As a Customer Services Representative, you’ll join a dynamic team within a global trading company. Your focus will be on supporting key customer and supplier accounts while ensuring accuracy and efficiency in processing contract data through SAP. You'll also be a key link between traders, customers, and suppliers to keep operations running smoothly.
Key Responsibilities
- Manage customer and supplier orders in SAP
- Capture and record deal cost details
- Process contract authorisations and generate confirmations
- Coordinate vessel bookings and organise cargo surveys
- Maintain accurate shipping and delivery timelines
- Provide updates on order status to customers and suppliers
- Ensure timely receipt of shipping documents and process goods receipts
- Issue tax invoices and conduct customer credit checks
- Prepare weekly Just-In-Time (JIT) reports
- Strong communication and problem-solving skills
- High attention to detail and accuracy
- Ability to work under pressure in a fast-paced environment
- A team player with a willingness to learn
- Minimum 3 years' experience in administration, customer support or client services
- Experience in international trade, logistics or supply chain highly regarded
- SAP experience is a bonus
Our client is a leading global trading business specialising in steel and related commodities. From their modern Cremorne office, they serve a wide range of industries and are known for their excellence in customer service and logistics. The culture is supportive, professional, and performance-driven with a strong focus on flexibility and work-life balance.
