Application Support Specialist

Job title : Application Support Specialist
Location : Melbourne
Job type : Permanent or Full Time
Job reference : 1270469
Overview
My client is an ASX listed, global leader in youth street, surf, skate and fashion footwear and apparel. They have some of the most well recognised names in the youth fashion, ASR and workwear markets.
  
We are searching for an ERP Application Support Specialist to join the global ERP team supporting end-users, developing and implementing new functionality to business-critical ERP and associated applications. The role will see the successful candidate working closely with our Australian, North American and European business units and application partners.

Key responsibilities:

  • Provide end user application and functionality support to users across the wholesale and retail businesses
  • Handle and manage any problems that occur and liaise with AP21 help desktop for timely resolutions.
  • Support our physical Retail stores in the use of POS software.
  • Undertake regular reviews/checks of the systems to ensure applications/processes are being appropriately used
  • Review user security and work group maintenance align with job roles / tasks
  • Managing the data exchange between the ERP and relevant third-party platforms.
  • Documentation of: business processes and user manuals, communication pertaining to a client’s issue and its resolution, and document upgrades and enhancements for various sections of the ERP system.
  • Manage training programs
  • Document upgrades and enhancements for various sections of the ERP system
  • Defines and creates test plans, test scripts, and test procedures based on requirements.
  • Conduct issue testing, and replicate issues in a test environment.
Required skills and experience:
  • tertiary qualifications in Information Technology / Systems
  • at least 2 years’ experience in an ERP support environment (ideally Apparel21. Others such as Pronto, SAP, Seams Systems will also be considered)
  • solid understanding of end-to-end business processes
  • strong technical knowledge of application integrations using various formats / delivery methods
  • Knowledge of business reporting tools desirable
Please apply using the application link provided. Or for a confidential discussion, please email Kyle Greenshields at kgreenshields@sharpandcarter.com.au.