An open opportunity for an enthusiastic Credit/Collections Officer to join a busy team in North Sydney. This role would be suited to someone who is passionate about Accounts Receivable and enjoys talking with customers on the phone. It is a fast paced collections environment and will initially be for a 3-6 month period, reporting to the AR Manager. The role requires a strong sense of empathy due to the customers you will be speaking with.
Responsibilities include, but are not limited to:
- Account discrepancies – transfer of incorrect allocation of funds, small balance adjustments ensure that full notes are made on the account
- Make a high-volume of account collection calls
- Building relationships with internal and external stakeholders
- Maintaining full notes on the accounts
- AR tickets that are assigned to you
- Processing credits and refunds
- Intermediate excel skills
- Strong attention to detail / Confident persona
- Previous collections experience; a hungry attitude to learning and happy to get on the phone, speak with customers
- Strong time management skills
- Able to build relationships and negotiate at all levels
How to Apply
Please submit your CV via the prompts provided. For further enquiries - please contact Jacinta Coyne at jcoyne@sharpandcarter.com.au . Thanks!
