CRM & Loyalty Coordinator - 12 Month Contract

Job title : CRM & Loyalty Coordinator - 12 Month Contract
Location : Victoria
Job type : Contract or Temp
Job reference : 1502231
Reporting to the CRM & Loyalty Manager, this is a rare opportunity to join a progressive organisation where you will have a large influence on developing and implementing digital initiatives across email, loyalty and crm to support the growth of this organisation.

Key Responsibilities
  • Collaborate with the eCommerce Marketing Manager to develop a monthly commercial EDM plan, create and deliver creative briefs to the agency in line with the plan.
  • Ensure timely execution of promotions across channels, including correct terms and conditions as listed in the Promotional calendar in partnership with the eCommerce team.
  • Build customer segments in Emarsys to target the right customer with the right product at the right time.
  • Work closely with the CRM & Loyalty Manager to create a comprehensive view of our customer across multiple platforms, leveraging the information to improve retention and customer satisfaction.
  • Partner with the CRM & Loyalty Manager and Retail team to execute a best-in-class loyalty program.
  • Ensure customer data is clean across platforms and adheres to strict privacy policies and terms of use guidelines.
  • Prepare weekly EDM trade reports in a timely manner
  • Partner with the CRM & Loyalty Manager on additional monthly and ad hoc reporting needs as requested.
Skills and Experience
  • A proven track record within Email Marketing, CRM or Loyalty and striving for an exciting new challenge 
  • A tertiary qualification in Marketing or Business or similar.
  • A strong passion for working within a collaborative environment.
  • Exceptional communication and project management skills are an absolute must in this fun and fast paced role.
  • An adaptable and flexible nature and ability to influence key stakeholders to enjoy positive business outcomes
  • A caring and positive attitude/mindset balancing a nurturing and collaborative approach to hitting key business and brand objectives
  • Work for an iconic organisation with an excellent culture and reputation in market.
  • Excellent perks including generous discounts on their products and competitive remuneration package.
  • South Eastern Location - With Work from Home Flexibility 
  • 12 Month Contract with genuine prospect of going permanent
About the company

Our client is a globally leading retail business who have a rich history here in Australia and around the globe. They are going from strength to strength and their brands are well known by Australian consumers. They have a simple proposition of producing exceptional products and ensuring excellent quality and taste.


The culture of the organisation is one where there is a massive emphasis on team work and collaboration. At the core of their ethos is the fact that their business has been able to grow through the loyalty they have for each other and the drive to deliver better quality and service than their competitors. They understand their people are their most important assets and care for them as individuals. Put simply it's a great place to work!

How to Apply

Interested? Click on the Apply Now button!