Join a well-established organisation in the health and wellbeing sector undergoing significant growth and transformation. Backed by a strong commercial foundation, we're focused on delivering scalable solutions, improving operational efficiency, and driving market performance.
The Role
Based in Clayton, this role will lead a high-performing team focused on customer onboarding, conversion, and retention. You'll drive sales outcomes, optimise team performance, and enhance the customer acquisition process through streamlined operations and clear leadership.
Key Responsibilities
- Lead a specialist team to deliver conversion targets and improve the customer onboarding experience
- Monitor KPIs and implement performance improvement initiatives
- Identify process enhancements to support scalability and efficiency
- Provide coaching and development to team members in a high-volume environment
- Report on key trends to inform business decisions and future planning
- Proven experience leading teams in a sales, contact centre, or customer operations environment
- Strong commercial acumen and performance focus
- Confident communicator with the ability to drive results and lead change
- Experience with Salesforce and contact centre platforms like Genesys is a plus
- Relevant qualifications in business, community services, or equivalent experience
- Competitive salary and bonus structure
- Additional wellbeing and community leave
- Paid parental leave for both primary and secondary carers
- Access to retail and lifestyle discounts
- Ongoing development via LinkedIn Learning and internal programs
