Sharp & Carter is excited to be partnering with a fast-growing, customer-focused organisation with a strong national footprint, as they seek to welcome a dynamic individual to their energetic team as a Customer Engagement Specialist. Based in Docklands, this role plays a key part in delivering high-quality service experiences. You will be responsible for coordination and administrative support, maintaining strong and effective customer relationships.
Key Responsibilities:
- Coordinate administrative support including customer bookings and contract creation.
- Manage inbound and outbound phone calls.
- Promptly manage, document, and process customer requirements.
- Liaise with customers and third parties to address queries and support processes.
- Organising/partaking in events and team meetings.
- AD hoc duties.
- Excellent communication skills, attention to detail, and a results-driven mindset.
- Passion for providing exceptional customer service.
- Proactive, accountable, and enthusiastic approach to work.
- Proficiency in Microsoft Office Suite and strong computer literacy.
- Must have full Australian working rights.
- On-site Parking
- Warm Office Culture
- Growth & Development Opportunities
Our client is a recognised leader in their field with a strong presence across Australia. With the office based in Docklands, they are a forward-thinking business committed to delivering innovative solutions that enhance customer experience. The company offers a fantastic opportunity to grow professionally within a collaborative, inclusive, and rewarding team culture that values creativity, service excellence, and continuous improvement.
How to Apply:
To apply, please follow the link below. For a confidential discussion, contact Ben Foley at BFoley@sharpandcarter.com.au. Please note, email applications are not being accepted for this position.
