This opportunity is ideal for someone who thrives in a calm, focused environment and is confident managing repetitive tasks and order processing responsibilities with accuracy and care.
The Role This position plays a key role in the day-to-day order processing and customer support function. Reporting to the Team Leader, your responsibilities will include:
- Entering product orders into SAP from PDF/email requests
- Managing stock checks, order confirmations, and basic quoting
- Handling inbound customer service calls and order enquiries (20–25 calls/day)
- Liaising with trade partners and plumbing merchants (not end-users)
- Providing accurate and timely information regarding product availability
- Supporting the broader team with general administrative tasks
The Ideal Candidate
- Previous experience in a customer service, call centre or admin/data entry role
- Excellent attention to detail and ability to work accurately under pressure
- SAP experience is highly regarded, though not essential
- Professional communication skills – written and verbal
- Reliable, mature, and independent approach to work
- Comfortable working in a steady-paced, quiet, and supportive team
The environment is structured, focused, and supportive — perfect for someone who values stability. This is not a high-volume call centre — success here comes from accuracy, reliability, and consistency.
The Offer
- $36.11 per hour + Super
- Monday to Friday, 9:00am – 5:00pm
- Free parking on-site
- Initial temp contract for 3–6 months
- Genuine opportunity to transition into a permanent role
- Full-time, office-based role in Rydalmere
- Single face-to-face interview process
