The Customer Service Officer supports our clients in maintaining strong relationships with their existing customer base and establishing new customer relationships by delivering a high standard of service excellence as a customer service operator.

The role:

• Change orders in SAP where required
• Receive and action enquires from customers about sales orders, delivery dates, stock availability, timeslots
• Updating product information
• Ensure prompt and accurate processing of sales orders, order changes, or cancellations
• DIFOT hit investigations
• Manage Open Order reports and Stock On Hand dashboards
• Provide backup support to other Customer Service team members

  
Previous Experience:

This is a unique role that requires someone who has exceptional and proven relationship management skills as well as:

• Strong analytical skills with the ability to problem-solve
• Solid PC skills incl Word, Excel, and PowerPoint
• SAP experience highly regarded
• Refined and well-developed communication and influencing skills.
• Ability to work independently, prioritize tasks, and manage competing deadlines.

About the client:

Our client is the leading plastic and steel recycler in Australia and New Zealand and one of the region’s biggest users of recycled materials. They have 6,000+ team members, operate 110 manufacturing facilities across 15 countries, and their customers include some of the world’s largest brands that consumers know and trust.