Customer Service Consultant

Job title : Customer Service Consultant
Location : Melbourne
Salary : $60,000 +super
Contact name : Bridgette Meaden
Contact email :
Job reference : 1115616
The Customer Service Officer supports our clients in maintaining strong relationships with their existing customer base and establishing new customer relationships by delivering a high standard of service excellence as a customer service operator.

The role:
  • Change orders in SAP where required
  • Receive and action enquires from customers about sales orders, delivery dates, stock availability, timeslots
  • Updating product information
  • Ensure prompt and accurate processing of sales orders, order changes, or cancellations
  • DIFOT hit investigations
  • Manage Open Order reports and Stock On Hand dashboards
  • Provide backup support to other Customer Service team members
Previous Experience:

This is a unique role that requires someone who has exceptional and proven relationship management skills as well as:
  • Strong analytical skills with the ability to problem-solve
  • Solid PC skills incl Word, Excel, and PowerPoint
  • SAP experience highly regarded
  • Refined and well-developed communication and influencing skills.
  • Ability to work independently, prioritize tasks, and manage competing deadlines.
About the client:

Our client is the leading plastic and steel recycler in Australia and New Zealand and one of the region’s biggest users of recycled materials. They have 6,000+ team members, operate 110 manufacturing facilities across 15 countries, and their customers include some of the world’s largest brands that consumers know and trust.