Customer Service Consultant

Job title : Customer Service Consultant
Location : Victoria
Job type : Permanent or Full Time
Job reference : 1450969
Are you passionate about providing exceptional customer service? Do you thrive in a fast paced environment and are software system savvy? 
Our client is a National leader in the building and construction industry who's looking to hire  Customer Service Representatives and scheduling staff  in the dynamic and fast-paced world of logistics. They are based in the western suburbs of Melbourne with ample parking on site and work on a rotating roster from 6:30am-4:30pm. 
  • Answer incoming calls from clients and address their inquiries, concerns, and requests promptly and professionally.
  • Process client orders 
  • Troubleshoot and resolve client issues effectively, ensuring customer satisfaction.
  • Follow company guidelines and compliance standards to ensure data security and privacy.
  • Prior experience in customer service, preferably in construction, transport and logistics.  
  • Excellent verbal communication skills with a clear and professional phone manner.
  • Proficient in using computer systems and software applications.
  • Ability to multitask, prioritize, and manage time efficiently in a fast-paced environment.
  • Competitive salary and discretionary bonus incentives.
  • Ongoing training and professional development opportunities.
  • Collaborative and inclusive work environment.
  • Opportunities for career growth and advancement within the company.
  • EAP and wellbeing support 
If you are passionate about customer service and thrive in a team-oriented environment, we want to hear from you. Please APPLY NOW as applications are screened daily.