A well-established business based in Keysborough is seeking a proactive and personable Customer Service Consultant to join their team. This role is focused on delivering high-quality support to customers, managing enquiries, and ensuring a seamless experience across all touchpoints. You will act as a key point of contact, working closely with internal teams to resolve queries and maintain strong customer relationships.
Key Responsibilities:
- Manage incoming customer enquiries via phone and email, providing timely and accurate responses
- Build strong relationships with customers and internal stakeholders
- Process customer orders, requests, and updates within internal systems
- Resolve customer queries efficiently, escalating where required
- Maintain accurate records of customer interactions and transactions
- Collaborate with internal teams to ensure smooth service delivery
- Provide general administrative support where required
- Previous experience in a customer service or contact centre role
- Strong communication skills with a professional and friendly approach
- Ability to manage multiple enquiries in a fast-paced environment
- High attention to detail and problem-solving skills
- Confident using Microsoft Office and CRM systems
- Positive attitude and strong team focus
Our client is a respected organisation known for their supportive culture and commitment to delivering excellent customer outcomes. They offer a stable environment with opportunities to grow within a collaborative and customer-focused team.
