We’re partnering with a well-regarded not-for-profit aged care organisation in Epping who are looking to bring on 3 Customer Service / Admissions Consultants to support their team during a period of growth and transformation.

This is an ongoing temporary opportunity, with potential perm opportunity or those with full working rights.

What the Role Involves:

As an Admissions Consultant, you’ll be the first point of contact for prospective customers , providing guidance, information, and support throughout the admissions process.

Your day-to-day responsibilities will include:

• Managing inbound enquiries via phone and email
• Collecting detailed information and understanding client needs
• Checking availability
• Coordinating follow-ups and managing records accurately
• Supporting the team in providing high-quality, person-centred service
• Maintaining privacy, confidentiality, and safe handling of sensitive information

About You

The ideal candidate will be:

• Experienced in call centre, customer service, or client-facing roles
• Confident speaking on the phone and managing inbound enquiries
• Tech-savvy and comfortable learning new systems quickly (Outlook, CRM, Excel)
• Patient, empathetic, and professional, able to handle sensitive conversations
• A team player who thrives in a friendly and collaborative environment

Aged care experience is a plus but not essential.

What’s on Offer

• $38–$40 per hour + Super
• Epping location
• On-site parking (first come, first served)
• Ongoing temporary engagement with potential temp-to-perm opportunities
• Friendly and supportive team environment (dogs occasionally in the office!)
• Hybrid work arrangements