About the Role:
As Customer Service Manager, you will be the linchpin for the smooth operation of customer service, despatch, and administrative functions. Reporting directly to the General Manager, you will lead day-to-day operations while shaping strategies that drive efficiency, accuracy, and continuous improvement across the division.
You'll play a key role in:
- Leading and mentoring a high-performing customer service and administration team.
- Enhancing operational systems, processes, and policies using Lean principles.
- Collaborating with production and other teams to ensure 100% on-time delivery.
- Managing financial processes, including accounts payable and receivable, with robust controls.
- Driving initiatives to improve service quality, employee engagement, and operational performance.
- Supporting workplace safety and compliance
- Minimum of four years' experience in a similar managerial role ideally within a manufacturing environment.
- Proven success in leading teams and managing complex operations.
- Strong communication and interpersonal skills, with a collaborative leadership style.
- Demonstrated ability to implement process improvements and drive operational excellence.
- Excellent computer skills, including Microsoft Office and AX Dynamics.
- High ethical standards, discretion, and a commitment to fostering an inclusive, positive workplace culture.
- Lead a motivated team in a fast-paced, people first environment.
- Take ownership of meaningful projects and operational initiatives.
- Shape customer service strategies that directly impact business success.
- Be part of a culture that values continuous improvement, innovation, and professional growth.
Apply Today to join a company where your leadership, ideas, and dedication will make a real impact.
