Customer Service | Medical Equipment | Oakleigh Location

Job title : Customer Service | Medical Equipment | Oakleigh Location
Location : Melbourne, VIC
Contact name : Stuart Smyth
Contact email : ssmyth@sharpandcarter.com.au
Job reference : 1109900
Responsibilities:
  • Identify and assess customers’ needs to achieve satisfaction
  • Effectively resolve customer enquiries in a considerate and timely manner
  • Compose thoughtful, personalised responses for a variety of customer requests
  • Triage incoming requests for internal customers
  • Contribute to the ongoing learning and success of the team, and the company, by sharing knowledge through collaboration.
  • Timely answering of incoming calls, and to greet all incoming calls in a professional, courteous and polite manner.
  • Assisting customers with product, stock queries and keeping customers informed of delivery schedules.
                
Key Competencies
  • Strong phone contact handling skills and active listening
  • Clear and concise communication skills, both written and verbal.
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to prioritise and handle competing tasks and requirements.