- Identify and assess customers’ needs to achieve satisfaction
- Effectively resolve customer enquiries in a considerate and timely manner
- Compose thoughtful, personalised responses for a variety of customer requests
- Triage incoming requests for internal customers
- Contribute to the ongoing learning and success of the team, and the company, by sharing knowledge through collaboration.
- Timely answering of incoming calls, and to greet all incoming calls in a professional, courteous and polite manner.
- Assisting customers with product, stock queries and keeping customers informed of delivery schedules.
Key Competencies
- Strong phone contact handling skills and active listening
- Clear and concise communication skills, both written and verbal.
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to prioritise and handle competing tasks and requirements.
