Sharp and Carter are currently seeking a Customer Service Representative for a temporary assignment with a great organisation based in Mascot. Join a global brand, known for delivering exceptional customer experiences globally. This is a great opportunity for someone with call centre experience who thrives in a fast-paced, customer-focused environment.

You will be supporting through a period of increased volumes with potential to extend.

Key Responsibilities:

• Answer high-volume inbound calls, assisting customers with enquiries, complaints, payments, and account updates
• Make outbound calls to follow up on customer issues, verify information, or update records
• Accurately log call details and outcomes in internal systems and CRMs
• Transfer and escalate calls as required to appropriate departments
• Use multiple systems to manage and resolve customer issues efficiently
• Meet daily KPIs and contribute to team performance targets
• Maintain professionalism and empathy in every interaction

What we’re looking for:

• Previous experience in a call centre or high-volume phone-based customer service role
• Confident handling both inbound and outbound calls
• Strong verbal communication and problem-solving skills
• Able to multitask across multiple systems while maintaining attention to detail
• Availability to start immediately and commit to the duration of the temporary assignment

If you're a customer-focused individual with strong phone experience and available for a temp role, apply now!