Customer Service Officer

Job title : Customer Service Officer
Location : Sydney
Job type : Contract or Temp
Salary : $36-40 per hour + Super
Job reference : 1631905
Join a fast-paced, supportive team environment within a well-established national manufacturing and packaging business. This is an exciting opportunity for a strong customer service professional with experience in end-to-end order and case management to join an industry leader and hit the ground running.
About the Role Reporting to the National Customer Service Manager, you will be part of a high-performing team focused on managing a portfolio of customer accounts and ensuring the timely processing and fulfilment of orders. The environment is fast-moving and collaborative – suited to someone who thrives under pressure, has excellent attention to detail, and enjoys problem-solving across teams.

Key Responsibilities:
  • Manage customer orders from entry through to delivery
  • Liaise with sales, production, warehouse, and planning teams to ensure customer expectations are met
  • Resolve order issues including lead times, product availability, and pricing
  • Manage customer queries and requests via CRM (Dynamics 365)
  • Maintain accurate customer and material records in SAP and related systems
  • Assist with product setup, artwork coordination, and quality case investigations
  • Support continuous improvement initiatives and reporting as required
About You:
  • Experience in a fast-paced customer service role, ideally in manufacturing, supply chain or logistics
  • Strong stakeholder engagement skills, both internal and external
  • Familiarity with ERP and CRM systems (SAP and Dynamics 365 experience highly regarded)
  • High attention to detail and ability to manage competing priorities
  • Resilient, solutions-focused, and able to adapt to changing business needs
  • A genuine team player with a positive and proactive mindset
The Offer:
  • Revesby location with onsite parking
  • Full-time in-office role (WFH options available after 1-month)
  • Immediate start with 3-month contract and view to extension or permanency
  • Supportive team with structured training and onboarding
How to Apply
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