An exciting opportunity has become available to join a very dynamic and collaborative Customer Service team within Melbourne’s West. The successful candidates core function will be to provide customer service support to the business and play a primary role in ensuring that all customer service and office administrative functions are coordinated to achieve a high level of productivity within the business.
Responsibilities:
Coordinate general office administration duties, answering phones, refer customer enquiries to the correct areas and see that tasks are completed within designated timeframes.
- Coordinate general office administration duties, answering phones and refer customer enquiries to the correct areas.
- Collect, analyse, and summarise customer service claims in a daily log.
- Check and maintain customer claims are logged accurately and efficiently.
- Coordinate the delivery of spare parts efficiently.
- Liaise with a variety of stakeholders in regards to orders and stock.
- Analyse standards of sock from both providers and customers.
- Accurately prepare and distribute paperwork, credit notes and reports.
- Maintain a safe and secure working environment and report any unsafe conditions to management.
- Developing ad hoc operational reporting as requested by senior management.
- Experience in a similar customer service or operational position is highly desirable.
- Understanding of the furniture industry and relevant processes and practices for business.
- Experience working in a warehouse/industrial/furniture wholesale environment or similar.
- Intermediate computer skills and/or working with databases e.g.: Microsoft Office/Outlook, Sales and CRM databases.
- Strong verbal and written communication skills.
- Passionate about delivering a high level of customer service.
- Ability to prioritise and problem solve while thinking quickly on your feet.
- Team player that's driven and keen to build strong positive working relationships.
Our client is a market leading national furniture wholesaler. They are based in Melbourne, but have distribution facilities throughout Australia and New Zealand. Operating for over 15 years, our client's mission is to provide the Australian furniture market with products that offer exceptional design, value and quality, and they pride themselves on their creative, collaborative, professional and happy work environment. If you want to be part of this purpose-led and inspiring team- apply today!
To apply for this position, please follow the link below or email frayner@sharpandcarter.com.au
