Customer Service Rep

Job title : Customer Service Rep
Location : Melbourne
Job type : Contract or Temp
Salary : $30-$32 p/h
Contact name : Bridgette Meaden
Contact email :
Job reference : 1178559
Purpose of the position

Liaison between customers, third-party service providers (transport, warehouse, etc.) and the company with respect to customer enquiries on the price, availability and delivery arrangements.
  • Process all customer orders and follow up re-despatch date when necessary
  • Issue to Customers and Post into the accounting system all customer invoices and credits in line with KPI requirements.
  • Receive and respond to all customer enquiries regarding product availability, pricing and delivery arrangements via email or phone.
  • Liaise with Operations and Procurement re:  stock availability to ensure order fulfilment.
  • Proactively call customers to provide them with freight time frames, build awareness of service charges and freight safety concerns
About you:
  •  Excellent communication skills that build rapport, strengthen relationships and foster mutual trust and respect
  • Strong orientation and passion towards customer service and customer satisfaction
  •  Proficient skills in Microsoft Suite of Products, Internet Explorer and Outlook 
For further information please contact Bridgette Meaden - 0484 381 458