In this role, your days will involve managing incoming calls, processing customer orders and claims, responding to queries, resolving issues, and collaborating with the wider team. Weekly tasks include reviewing open orders, managing project queries, and keeping data updated.
Joining a dynamic Customer Service team of four, situated within the larger Finance & Admin team comprising 16 employees, your workplace will be at the head office near the airport. This role is 38 hours per week, Monday to Friday, from 8:30am to 5:30pm. Perfect for those inclined towards continuous growth, learning, and adaptability, it promises a fast-paced and diverse work experience.
Key Responsibilities
- Process a high volume of orders via various channels.
- Coordinate the fulfillment of customer orders and distribution.
- Invoicing for sales orders and handling warranty claims.
- Investigate and resolve stock and delivery issues.
- Liaise with customers via phone and email to address queries.
- Collaborate with sales staff to support customers.
- Engage with the wider Customer Service team.
- Collaborate with other teams, including Sales and Warehouse, AP & AR for efficient customer support.
- Ensure accuracy in all tasks and explore more efficient work methods.
- Complete regular checks and reports related to orders, stock, pricing, and more.
Benefits
- Incredible workplace culture
- Generous staff discounts
- Salary packaging options
- Ongoing personal development opportunities
- Regular check-ins and chances to provide feedback
- Community focused culture with company wide social events
- Free on-site parking
- Opportunity for career growth
Skills and Experience
- 2+ years of experience in a product-based Customer Service role.
- Experience in B2B and B2C customer support, preferably in retail channels.
- Exceptional customer handling skills and a proactive attitude.
- Motivation to collaborate within a small, engaged team and champion your area of focus.
- Professional appearance
About our Client
With over two decades of expertise, our client has been at the forefront of developing and distributing innovative technology products and solutions across Australia and New Zealand. Situated near Melbourne Airport, they have over 120 employees at this location. Our client provides ample opportunities for career growth and development in your chosen path, cultivating a collaborative, enjoyable and supportive culture.
To apply please follow the link below or for a confidential discussion please phone Sarah Gee on 0423 011 669
SGee@sharpandcarter.com.au
