Customer Service Team Leader

Job title : Customer Service Team Leader
Location : Sydney, NSW
Contact name : Sahar Sarabi
Contact email : ssarabi@sharpandcarter.com.au
Job reference : 1053632
The Company           
  
Instantly recognized not for profit business with a reputation that continues to go from strength to strength is looking for experienced Team Leaders to join their team located in the Parramatta area.

Position                                                                              
An experienced, passionate and results driven Customer Service Team Leader is required to lead, train and inspire a team of 15. Key responsibilities will include;
  
  • Manage, lead, train and develop call centre staff to extend individual skills and achieve overall objectives
  • Manage the day to day operations of the call centre
  • Monitor the activities to ensure all service levels committed are met and exceeded
  • Manage relationship with internal and external clients of the call centre
  • Stay up to date on the latest industry trends, technology and best practices
  • Report on KPIs and track customer service metrics
  
The Candidate
  • Experience in a Customer Service lead role
  • Highly effective team management skills
  • Order processing & inventory management skills
  • Demonstrate exceptional interpersonal skills
  • Ability to set targets & streamline processes
  • Experience within a not for profit environment is preferred
  
  
To apply, please click the appropriate link below or for a confidential discussion call Sahar Sarabi on 0475 009 470.