We are seeking a superstar candidate with excellent communication skills to step into this role in a temporary capacity whilst our client implements a new platform.Typically, there will be 20-30 calls per day on average, and you'll be operating within a team setting where ample support and training will be available.
Key Responsibilities
- Engaging with customers via telephone to address their concerns
- Providing solutions for straightforward issues
- Generating a ticket in FreshDesk to facilitate communication between the technical team and the customer for resolution
- Coordinating efforts between the technical and customer service teams
- Incredible workplace culture.
- Generous staff discounts.
- Ongoing support and personal development opportunities.
- Community focused culture with company wide social events.
- Free on-site parking.
- Must have the right to work in Australia
- Must have excellent communication skills both written and verbal
- Must be professional and keen to deliver
- Ideally you will have experience in a customer service pisiton but this is not essential
With a global presence, our client is a market leader who has been at the forefront of engineering and delivering innovative technology solutions. Situated in Airport West, they have over 100 employees at the head office and are known for their supportive culture, providing opportunities for career growth, and delivering outstanding customer service.
To apply please follow the link below or for a confidential discussion please email Sarah Gee at SGee@sharpandcarter.com.au
