Our client, a well-established and respected organisation operating within the community services sector, is currently seeking a Customer Support Officer to join their Essendon-based team. This is an excellent opportunity to join a stable, values-driven organisation that provides essential services to families and communities. The successful candidate will play a key role in delivering professional, compassionate and efficient customer support.
Key Responsibilities:
- Responding to customer enquiries via phone, email and face-to-face interactions
- Providing clear and accurate information regarding services and processes
- Coordinating bookings and maintaining detailed client records
- Performing general administrative duties including data entry and document preparation
- Processing invoices, payments and related documentation
- Liaising with internal teams to ensure smooth service delivery
- Maintaining confidentiality and professionalism at all times
- Previous experience in customer service or administration
- Strong communication skills with the ability to manage sensitive conversations
- High attention to detail and strong organisational skills
- Proficiency in Microsoft Office and CRM systems
- A professional, empathetic and customer-focused approach
- Ability to manage competing priorities in a structured environment
Our client is a well-established and highly regarded organisation operating within an essential services industry. With a strong presence across Australia, they are committed to delivering professional, compassionate and high-quality support to the communities they serve.
