Business Support Officer Southbank, Victoria
$75,000 + Super
Hybrid - 2 days in office minimum

A national automotive services organisation is seeking a Business Support Officer to join its Finance & Operations team in Southbank.

With 50–60 employees across Australia, the business operates nationally while maintaining a streamlined and collaborative internal structure. This role sits within a team of eight and works closely with stakeholders across Sales, Accounts, Compliance, IT and Management.

The Role This position combines customer service and back-office administration. You will manage shared mailboxes, respond to a broad range of enquiries, and provide day-to-day operational support across the business.

Key responsibilities include:

• Managing multiple shared email inboxes and ensuring timely responses
• Handling inbound phone enquiries from customers, dealers and internal stakeholders
• Providing administrative support across Sales, Accounts, IT and Compliance
• Assisting customers with post-sales enquiries including cancellations and transfers
• Processing credit card and direct debit payments
• Supporting operational and processing tasks as required
• Contributing to continuous improvement across administrative and operational processes

About You

• Excellent phone manner and written communication skills
• Previous experience in administration and/or customer service
• Strong attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Confident working with numerical data
• Proficient in Microsoft Outlook, Word and Excel
• Professional, team-oriented and able to handle confidential information with discretion

Additional Information

• Monday to Friday, 8:30am - 5:00pm
• Hybrid model – minimum two days in the Southbank office (additional days during training)
• Reporting to the Finance & Operations Manager

This is a varied and hands-on support role within a nationally operating business. Apply now to be considered.