Desktop Support Officer

Job title : Desktop Support Officer
Location : Perth
Job type : Permanent or Full Time
Salary : $65,000-$75,000
Job reference : 1504609
The Company

We are partnering with a national Engineering business in their search for a dedicated, well-rounded IT professional. The business have over 1,000 employees across Australia and an ever-growing IT function. The business offer exceptional development opportunities, with varied roles giving their employees chances to upskill. Their employee retention coupled with their market-leading benefits make them an employer of choice in WA. Based 10 minutes from the CBD with on-site parking, this is an excellent opportunity whether you're North or South of the river. 

The Role

As Desktop Support you will be responsible for level 1 duties, triaging, and assisting your Senior colleague with on-site / project work. You will have a clear and defined path to progress into a more Senior Analyst position:

Main Responsibilities:
  • Handle help desk requests in a timely manner
  • Assist with employee training, onboarding & offboarding
  • Asset management and maintenance
  • Configuration and deployment of hardware  
  • Assist staff with implementation and support of line of business applications
  • Reliable on-site assistance on WA sites business units
  • Liaise with vendors to resolve support requirements
Key Skills and Experience:
  • Experience in a similar role providing desktop support
  • Confident in performing troubleshooting tasks, customer support & have in-depth knowledge of desktop hardware and core networking principles
  • Experience with AD, exchange, ITIL
  • Desired with Microsoft Windows Server 2012 and above preferred
  • Excellent communication skills and ability to deal with internal and external stakeholders
  What’s on Offer
  • Defined progression plan
  • New tech / new projects
  • Company benefits and flexible working arrangements
If you reside in Perth, WA and have the relevant skills and experience, please feel free to reach out to Michael McVeigh: to discuss further.