Export Coordinator - Sales (APAC) - Premium Audio Company

Job title : Export Coordinator - Sales (APAC) - Premium Audio Company
Location : Melbourne, VIC
Job reference : 1092091
  • Follow up on orders (incl availability, stock, supply, logistics)
  • Processing order entry in JDE
  • Assign shipments for preparation to the Australian warehouse
  • Look after the APAC territory, following up on their expeditions and potential freight issues
  • Follow up on customers requests for product information, warranty information and "returns" management when needed
  • Daily / weekly exchange and interaction with the China warehouse
  • Communication with an international team and with the HQ office in USA as needed
  • Support for and knowledge of our domestic operations in Australia, i.e. ability to deal with local order entry / stock availability / operational matters when required.
Previous skills desirable:
  • Experience in operating / system management programs such as SAP, JDE, Navision, Citrix
  • Communication with international team and parent company in the USA. Management and maintenance of customer accounts.
  • Order Tracking: Enter orders on JDE software, order assignments for shipping & their logistics follow up
  • Follow-up of customer requests, product information, after-sales service, follow-up of returns, shipment tracking (Asia Pacific exports and Australian imports)
  • Information exchange with international warehouses.