• Follow up on orders (incl availability, stock, supply, logistics)
• Processing order entry in JDE
• Assign shipments for preparation to the Australian warehouse
• Look after the APAC territory, following up on their expeditions and potential freight issues
• Follow up on customers requests for product information, warranty information and "returns" management when needed
• Daily / weekly exchange and interaction with the China warehouse
• Communication with an international team and with the HQ office in USA as needed
• Support for and knowledge of our domestic operations in Australia, i.e. ability to deal with local order entry / stock availability / operational matters when required.

Previous skills desirable:

• Experience in operating / system management programs such as SAP, JDE, Navision, Citrix
• Communication with international team and parent company in the USA. Management and maintenance of customer accounts.
• Order Tracking: Enter orders on JDE software, order assignments for shipping & their logistics follow up
• Follow-up of customer requests, product information, after-sales service, follow-up of returns, shipment tracking (Asia Pacific exports and Australian imports)
• Information exchange with international warehouses.