Our client based in Brisbane is a government owned corporation who provide services to help safeguard Queensland's most valuable assets. An exciting opportunity exists for an experienced leader to join the team during a significant period of change and transformation.
This is a newly created senior leadership role that will report to the Chief Operations Officer and work closely with the SLT to deliver enterprise wide change, and leading this change from a customer perspective. The organisation is unique and doesn't sell services or products therefore an efficient, seamless and consistent customer experience is the goal. The purpose of the transformation is to reduce direct enquiries to the team via multiple channels and to educate customers to go digital. The Head of Customer Operations will lead the change to reach this goal both internally and externally.
Leading a team of 25 with four direct reports, the Head of Customer Operations must have demonstrable success in driving and embedding change in large teams who work with the customer and is degree qualified. Critical is your experience leading large contact centre, call centre or customer service teams in a Government and/or Corporate organisation (a combination of both will be ideal). As a leader you will demonstrate strong emotional intelligence and interpersonal skills, adaptability, grit and problem solving.
A competitive salary is on offer, the opportunity to influence behaviour, drive change and digitisation and improve team performance and organisation objectives.
For more information or a copy of the candidate briefing pack please contact Jill Henderson on 0412 344 468 or via email jhenderson@sharpandcarter.com.au. You can send your application using the link below
