Company Overview: Join a leading business in the specialised services sector, located east of Perth, just 15 minutes from the CBD with on-site parking available. This dynamic company offers opportunities for professional development, growth, and a supportive work environment. As a Helpdesk Team Leader, you'll become an integral part of the high-performing IT team, with the chance to travel to various sites, including main offices in Melbourne and Sydney, as well as regional offices in Karratha, Brisbane, and Darwin.
Role Description:
As a Helpdesk Team Leader, you will lead a team of Helpdesk Support Engineers, playing a crucial role in providing technical assistance and support to internal team members, both office-based and on-site. Your responsibilities will include:
- Providing leadership and guidance to the helpdesk support team, ensuring timely resolution of hardware and software issues.
- Managing and prioritising helpdesk tickets to ensure efficient resolution of end-user problems.
- Assisting in the installation, configuration, and maintenance of IT systems and applications.
- Collaborating with other IT team members to escalate and resolve complex issues effectively.
- Documenting processes, procedures, and resolutions for knowledge sharing and continuous improvement.
- To excel in this role, you should possess:
- Proven experience in a helpdesk or technical support role, with a strong understanding of Microsoft Windows and Office suite.
- Basic understanding of networking concepts.
- Excellent problem-solving and communication skills.
- Ability to work independently and in a team-oriented environment.
- Dynamic and supportive work environment with a collaborative team spirit.
- Opportunities for professional development and growth.
- Occasional opportunities to support project work with senior engineers.
- Company benefits and flexible working arrangements.
