Our Superannuation client is deeply dedicated to driving technological innovation and is currently seeking a dynamic and motivated team player with robust technical expertise for the role of IT Operations Lead.
 
Responsibilities:

• Provide leadership and mentorship to the IT Ops team, overseeing the Service Desk function.
• Manage IT operational requirements, including IT Infrastructure encompassing Network, Server, Data Centre, Cloud Services, and Desktop environments.
• Coordinate the resolution of IT incidents and problems, implementing change management processes.
• Ensure IT service levels and performance targets are met, monitoring infrastructure health and proactively addressing issues.
• Evaluate and plan IT infrastructure capacity requirements, managing vendor relationships and contracts.
• Implement process improvements, automation, and security measures in compliance with policies and regulations.
• Oversee IT governance tasks, collaborate on budget management, and maintain stakeholder communication.
• Contribute to the client’s projects, managing technology-related initiatives and aligning them with larger-scale projects.

Qualifications:

• Proven experience in an IT Operations Lead role with expertise in IT infrastructure.
• Familiarity with modern IT tools and technologies, with a commitment to staying updated.
• Strong organizational skills, including workload management and prioritization.
• Excellent internal and external stakeholder management abilities.
• Exceptional written and oral communication skills for effective interactions.
• Strong analytical, planning, and problem-solving capabilities.
• Familiarity with Superannuation and Financial Services Industry is advantageous.
• Dedication to security and data protection.
• Post-secondary qualifications in a relevant discipline, tertiary degree preferred.
• Industry certifications such as MCSE, ITIL would be advantageous.