IT Operations Lead / Manager in Financial Services

Job title : IT Operations Lead / Manager in Financial Services
Location : Melbourne
Job type : Permanent or Full Time
Contact name : Raphael Colella
Job reference : 1439362
Our Superannuation client is deeply dedicated to driving technological innovation and is currently seeking a dynamic and motivated team player with robust technical expertise for the role of IT Operations Lead.
  • Provide leadership and mentorship to the IT Ops team, overseeing the Service Desk function.
  • Manage IT operational requirements, including IT Infrastructure encompassing Network, Server, Data Centre, Cloud Services, and Desktop environments.
  • Coordinate the resolution of IT incidents and problems, implementing change management processes.
  • Ensure IT service levels and performance targets are met, monitoring infrastructure health and proactively addressing issues.
  • Evaluate and plan IT infrastructure capacity requirements, managing vendor relationships and contracts.
  • Implement process improvements, automation, and security measures in compliance with policies and regulations.
  • Oversee IT governance tasks, collaborate on budget management, and maintain stakeholder communication.
  • Contribute to the client’s projects, managing technology-related initiatives and aligning them with larger-scale projects.
  • Proven experience in an IT Operations Lead role with expertise in IT infrastructure.
  • Familiarity with modern IT tools and technologies, with a commitment to staying updated.
  • Strong organizational skills, including workload management and prioritization.
  • Excellent internal and external stakeholder management abilities.
  • Exceptional written and oral communication skills for effective interactions.
  • Strong analytical, planning, and problem-solving capabilities.
  • Familiarity with Superannuation and Financial Services Industry is advantageous.
  • Dedication to security and data protection.
  • Post-secondary qualifications in a relevant discipline, tertiary degree preferred.
  • Industry certifications such as MCSE, ITIL would be advantageous.