We have an exciting opportunity as a National Stores Technical Lead. You will play a critical role driving all Technology related activities required to configure and implement new stores, store refresh and store transitions. 

Responsibilities:

• Manage all IT requirements for new store, store refresh and store transition and successfully implement.
• Network/Microsoft/Laptop/Devices/ERP Pronto and general IT assistance in the creation/setup of a new site
• Provide onsite support and project management of all technical components of new stores and store changes.
• Coordinate all relevant stakeholders to ensure the successful implementation of all technology relating to new sites. This will require coordination of cross functional teams to achieve results.
• Manage any escalated inquiries, requests, complaints, issues or cases and obtain guidance from the Manager IT Operations as required.
• Create and manage the process to collect all equipment enquiries and requestions – this will integrate with the current service desk request process.

Experience:

• Experience in a similar role and/or retail industry (ideal)
• Microsoft 365 Environment
• Basic networking and monitoring
• Equipment provisioning, setup and deployment
• Pronto ERP experience will be advantageous
• Customer service experience

Benefits:
• Hybrid work from home and office model
• On-site car parking for the days in the office
• Career progression and training
• Paid parental leave program for primary and secondary carers
• 5th week of annual leave and charity leave
• Product and retail discounts, discounted health insurance, gym and wellbeing membership discounts, and many more benefits!

Apply now so you don't miss out! For a confidential discussion, please contact Caroline Evans on 0411 816 008 or cevans@sharpandcarter.com.au