This role has been created to provide front-of-house coverage while a permanent receptionist is recruited. This position plays an important role in ensuring families are welcomed, supported and directed appropriately during funeral appointments.
This is a short-term assignment (4–6 weeks) and is ideal for someone who is professional, empathetic and confident handling sensitive interactions in a calm, respectful manner.
Key Responsibilities
- Act as the first point of contact for families attending funeral appointments
- Meet and greet families on arrival and escort them to meeting rooms
- Answer incoming phone calls and respond to general enquiries
- Take initial call details where required (e.g. name, DOB, location)
- Provide a warm, professional and reassuring front-of-house presence
- Support the wider team by ensuring reception runs smoothly day to day
- A well-presented, professional appearance
- A naturally empathetic, warm and respectful manner
- Strong customer service or reception experience
- Confidence answering phones and dealing with the public
- Initiative and the ability to work independently
