Senior Support Engineer

Job title : Senior Support Engineer
Location : Perth
Job type : Permanent or Full Time
Salary : $80,000 - $95,000
Job reference : 1517758
The Company

Joining a national NFP based South of the river in Perth, offering a rare opportunity to grow and develop your skillset and to advance your career. You will be an integral part of a tightly-knit team working with a variety of end users throughout a period of sustained growth. Working in a collaborative environment, you'll work closely with passionate individuals from various disciplines and have ample room for professional growth.

The Role

The ideal candidate will be looking to take the next step in their career in a diverse role within a supportive team environment. You will undertake a range of exciting project based and BAU tasks.
Your Responsibilities:
  • Oversee the ticketing system, prioritise, and record IT inquiries.
  • Deliver primary and secondary support for Windows and mobile device technology.
  • Oversee the management of IT equipment.
  • Distribute, set up, and replace hardware as necessary.
  • Inform and update staff regarding IT deployments, problems, and security measures.
  • Rotate, document, and securely store backup tapes.
  • Develop and maintain user guides and knowledge base articles.
  • Collaborate with colleagues and external vendors.
  • Drive continuous service enhancement through proactive measures or suggestions.
Skills and Experience:
  • Proficient in first and second-tier IT support, particularly within Windows environments.
  • Experienced with AD, o365, and Azure.
  • Excellent problem-solving skills with keen attention to detail.
  • Exceptional written, verbal, and interpersonal communication skills.
  • Capable of working both independently and collaboratively within a team.
  • Skilled in planning and executing tasks to meet deadlines.
What’s on offer
  • Supportive team culture.
  • Numerous growth opportunities await, encouraging professional development.
  • Collaborate on exciting projects with Senior stakeholders.
  • Salary sacrificing and flexible working arrangements for a balanced lifestyle.
If you're ready to make a difference and take the next step in your IT career, apply now!