The Company
Join a people-first services provider, where your well-being is their top priority. They prioritise creating positive experiences and meaningful connections for their employees. With a culture of empathy, transparency, and collaboration, they foster an environment where you can thrive and grow. Be a part of a team that prioritises people over profits and values your satisfaction and success above all else.
The Role:
As a Senior Systems Engineer specialising as an L3 escalation point, you will be at the forefront of providing advanced technical assistance and leading project initiatives. Your responsibilities will include but not limited to:
- Serving as the primary point of contact for L3 escalations, addressing complex technical issues with precision and expertise.
- Participating in project roles, including system upgrades, migrations, and infrastructure deployments.
- Providing mentorship and guidance to junior team members, sharing your knowledge and expertise to foster their growth.
- Collaborating closely with cross-functional teams to design, implement, and optimise IT solutions aligned with business objectives.
- Documenting project plans, configurations, and resolutions to ensure seamless knowledge transfer and maintain comprehensive records.
- Extensive experience in L3 support experience, demonstrating your ability to navigate and resolve complex technical challenges.
- Proficiency in Microsoft Windows Server, Active Directory, and virtualisation technologies such as VMware or Hyper-V.
- An understanding of networking concepts and protocols
- Project experience would be beneficial, however not essential.
- Excellent communication and interpersonal skills, allowing you to effectively collaborate with stakeholders at all levels and provide guidance to junior team members.
What’s on Offer
- Dynamic and supportive work environment with a collaborative team spirit
- Opportunities for professional development and growth
- Company benefits and flexible working arrangements
