As a Supplier Success Manager, you will act as the bridge between customers and the business, helping suppliers succeed by unlocking the full potential of the platform. You will manage a portfolio of accounts, drive retention and growth outcomes, and act as a trusted advisor to your clients.
You will be part of a high-performing, supportive team with the autonomy to work remotely in Adelaide, visiting clients two to three days per week and joining national team meetups across Australia.
Key Responsibilities
- Build and nurture strong supplier relationships to drive product adoption and retention
- Identify opportunities for account growth through upsell and expanded usage
- Coach customers to become confident users of the platform
- Deliver proactive insights and best practice guidance to improve trading efficiency
- Collaborate with internal teams to resolve issues and improve the customer experience
- Contribute to team OKRs and report directly to the Head of Supplier Success
- 2 to 4 years of experience in Customer Success, Account Management or Support, ideally within SaaS, tech-enabled services, or digital platforms
- Proven success in meeting upsell or retention targets
- Strong communication and prioritisation skills with the ability to manage multiple clients effectively
- Resilient, proactive, and comfortable working in a fast-paced, evolving environment
- Team-oriented with a positive and solutions-focused mindset
- Bonus points for experience in the food and beverage, wholesale, or supply chain industries
- Attractive salary package including bonus
- Flexible working environment with a focus on outcomes rather than desk time
- Mobile phone bill covered
- Ongoing learning and professional development opportunities
- Exposure to a dynamic and growing tech business shaping the future of the food and beverage industry
You will join a diverse, passionate, and collaborative team that celebrates wins together. With a “run toward problems” attitude and a focus on continuous learning, this business values energy, curiosity, and the drive to make an impact.
How to Apply
Click APPLY, or call Barney Johnson on 0422600342 for a confidential discussion
