About the opportunity:
An industry leading Not-For-Profit is looking for a Support Administrator to assist in their support administration team to ensure the system is maintained and ticking over

Your role:

• • Timely response, logging and resolving reported faults in the system or its interfaces.
  • Ongoing updating transactional data in related with Shift Reversal.
  • Assist to coordinate where required between operational and support functions and IT.
  • Provide a high level of customer service in a punctual, professional and courteous manner.
  • Monitor the quality of data extracted from the system in the form of reports or exports to any third-party software or system.
  • Ensure availability of the system by providing 1st and 2nd Level helpdesk support, troubleshooting, fixing and escalating issues.
  • Escalate issues to third party provider

Experience required:

• A relevant tertiary qualification and/or equivalent knowledge and minimum 2 years+ working experience.
• 2 years+ experience in client management software - Carelink is preferred but not necessary.
• Strong communication skills
• Excellent computer literacy, with confidence and capability in using technology and ICT systems to support project and business outcomes.
• Excellent skills in MS Office, Word, Excel.
• Ability to prioritize and multi-task in a fast paced, changing environment and quickly resolve issues.