We are working closely with a leading IT solutions provider in their search for an experienced Support Engineer. Our client pride themselves on their approach to customer service and are well-established in WA. Located in the Northern suburbs and less than 15 mins from the CBD, this is an excellent opportunity for ambitious tech support professionals who want to advance their career. This role wits within a close-knit, high performing team where the successful candidate will be supported and developed at every stage of their career.
The Role
As a Systems Support Technician you will manage and coordinate IT support across level 2 via proactive communication with the Service Delivery Manager. Your responsibilities will include:
- Providing L2 support to end-users, troubleshooting hardware and software issues
- Accurate recording of time spent on work/tickets
- Proactively support client ICT environments via remote access tools, telephone, email and onsite
- Actively being involved in all aspects of documentation and processes, including support requests
- Documentation both internally and for clients is followed and or created, communicated, and maintained
- Consulting and communication skills with all relevant team members and clients to ensure results on projects
To excel in this role, you should possess:
- Previous experience performing general service desk requests and some client project work
- Demonstrated ability to work well in a team environment, respecting others with considerate communication
- Strong with Microsoft technologies mostly Microsoft 365
- Networking experience essential
- Sophos Firewall & endpoint experience would bean advantage
- Customer service focussed as this role will be client-facing
- Ability to work independently, managing workload and asking for assistance where required proactively
- Supportive work environment with a collaborative team spirit
- Opportunities for professional development and growth
- Physical and mental health programs
- Company benefits and flexible working arrangements
If you are interested please click the link below or send an updated resume to mmcveigh@sharpandcarter.com.au
