Please Note:
While based within the Corporate Office at Milton, a significant portion of this role requires onsite support for venue operations, there will be some out of hours works (evening and weekends) this will be designated through an on call roster. Finally there will be an expectancy for occasional metropolitan and regional travel. This may require some multi night stays.
Key Accountabilities:
- Provide technical support to the organisations data networks, key venue systems, computers, office equipment, desktop software and telephony platforms.
- Service venue and client technical support requirements in a timely and efficient manner, providing on-site and on-call technical services for the organisation.
- Provide quality advice to management on the issues and potential solutions, associated with the installation/use of bump-in event systems, e.g. event activation, ticketing services, etc. and the impact these may have on venue operations or event delivery.
- Assist the systems administrators, network administrators and business system administrators with a range of support tasks such as management of system accounts, asset management, device on boarding and routine troubleshooting and testing.
- Work to ensure the collective service desk team responsibilities of user on boarding (including account creation, technology inductions, device provisioning), critical service monitoring, stock control, 1st level incident resolution and service request facilitation are performed within targeted service level targets.
- Demonstrated ability to troubleshoot Field, Desktop and Remote Worker ICT related problems, work with team members, internal clients, external service providers and vendors to implement effective solutions.
- Demonstrated experience in supporting traditional corporate systems and services, such as desktop PC’s and business productivity applications, mobile devices and corporate telephony services, file storage and printing, network connectivity and remote access services.
- A demonstratable sound knowledge of key technology concepts (Desktop operating systems, IPv4 addressing and networking concepts, DNS, Active Directory and Azure Active Directory administration, Exchange mailbox management, machine imaging processes, Office 365 Administration etc).
- Excellent troubleshooting skills including the ability to engage relevant stakeholders, rapidly assess impact, work with team members to identify root cause or service restoration strategies, and implement in a high pressure environment.
