In this role you will be the central point of contact for all defect-related queries, managing and monitoring notifications through the After Care and warranty management portal. This customer-facing role requires excellent communication and organisational skills to ensure a satisfied end-user experience.
Key Responsibilities
- Primary contact for post-construction customer inquiries.
- Manage post-delivery mailbox and handle phone calls promptly.
- Review defect rectification requests.
- Coordinate with Post-Delivery Manager to prioritise defects.
- Arrange property access for clients when necessary.
- Communicate with stakeholders to ensure defect rectification completion.
- Update defect status on warranty management portal.
- Participate in project site inspections.
- Generate monthly reports for senior management.
- Lead administrator for Post-Delivery division, overseeing data entry and system training.
Requirements
- 3+ years experience in customer support or administration is essential
- Prior experience with warranty's or facilities would be advantageous
- Excellent communication and interpersonal skills.
- Proficient with technology.
- Strong attention to detail and problem-solving skills.
- Ability to work autonomously and within a team.
About our Client
Founded in 2007, our client are a Melbourne based construction business located in Collingwood, where long tenures and genuine friendships are the norm. They offer a supportive and high-performance environment that emphasizes fun and camaraderie.
To apply please follow the link below or for a confidential discussion please contact Sarah Gee at SGee@sharpandcarter.com.au
