Administrator/Client Support

Job title : Administrator/Client Support
Location : Melbourne
Job type : Permanent or Full Time
Job reference : 1506017
About the role 

In this role you will be the central point of contact for all defect-related queries, managing and monitoring notifications through the After Care and warranty management portal. This customer-facing role requires excellent communication and organisational skills to ensure a satisfied end-user experience.

Key Responsibilities
  • Primary contact for post-construction customer inquiries.
  • Manage post-delivery mailbox and handle phone calls promptly.
  • Review defect rectification requests.
  • Coordinate with Post-Delivery Manager to prioritise defects.
  • Arrange property access for clients when necessary.
  • Communicate with stakeholders to ensure defect rectification completion.
  • Update defect status on warranty management portal.
  • Participate in project site inspections.
  • Generate monthly reports for senior management.
  • Lead administrator for Post-Delivery division, overseeing data entry and system training.
  • 3+ years experience in customer support or administration is essential
  • Prior experience with warranty's or facilities would be advantageous
  • Excellent communication and interpersonal skills.
  • Proficient with technology.
  • Strong attention to detail and problem-solving skills.
  • Ability to work autonomously and within a team.
About our Client 

Founded in 2007, our client are a Melbourne based construction business located in Collingwood, where long tenures and genuine friendships are the norm. They offer a supportive and high-performance environment that emphasizes fun and camaraderie.

To apply please follow the link below or for a confidential discussion please contact Sarah Gee at