*** Business Analyst - 3 Month Contract + Ext to 30th June 2026 ***

A large Queensland Government entity is commencing an investment appraisal and cost–benefit analysis phase for two upcoming initiatives: an Asset Data Exchange (ADE) and a Customer Relationship Management (CRM) solution. These projects aim to improve how asset information is shared across agencies and enhance stakeholder engagement through modern CRM capability.
The organisation requires an experienced Senior Business Analyst to work closely with solution architects, consultants, and subject matter experts to define scope, assess solution options, and prepare key artefacts supporting future business case development.
  
Key Responsibilities

• Drive discovery and analysis for both the Asset Data Exchange and CRM solution initiatives.
• Capture and document scope, requirements (functional, non-functional, transition), and change impacts.
• Partner with BI and Analytics teams to assess data model impacts, glossary updates, and any required remediation.
• Define and quantify measurable benefits aligned with organisational benefits management frameworks.
• Collaborate with Finance and SMEs to estimate build, implementation, and ongoing operational costs.
• Deliver comprehensive cost–benefit analyses for executive review by mid-December 2025.
• Support solution architects and consultants with analysis, documentation, and validation.
• Post-December: map current-state processes, baseline benefits, and refine documentation to support the business case phase

  
Future Phase (Potential Extension to June 2026)

• Translate business needs into detailed requirements, epics, and features.
• Contribute to IT service transition and change management planning.
• Support market scans for potential solution products 
• Assist with preparation of a detailed business case for FY27 funding.

  
Skills and Experience Required

• Proven experience as a Senior Business Analyst on complex ICT or transformation programs, ideally within government.
• Strong background in CRM and/or data and analytics environments.
• Ability to perform cost–benefit and investment analysis, capturing tangible and intangible benefits.
• Business process mapping and developing as-is/to-be documentation.
• Understanding of data management principles, business glossaries, and reporting impacts.
• Demonstrated stakeholder engagement capability, working confidently with technical and non-technical audiences.
• Excellent communication, documentation, and facilitation skills.
• Familiarity with Appian or similar workflow/CRM platforms