My client is a well-established international steel trading business operating across global markets. Known for its strong commercial capability and long-term supplier and customer relationships, the business operates in a fast-paced, high-volume trading environment and plays a key role in the international steel supply chain.
The role
An opportunity is available for a Client Services Administrative Assistant to join the Customer Services team. This hands-on role involves customer service, logistics coordination, and transactional administration while liaising with internal stakeholders, customers, and overseas suppliers. Reporting to the Commercial Manager, you will support key accounts and ensure contract, order, and logistics data is accurately processed in SAP, acting as a central point of coordination across customer service, logistics, and accounts.
Key responsibilities include:
- Processing and managing customer and supplier orders, contracts, and deal data accurately in SAP
- Coordinating logistics activities including vessel bookings, shipping schedules, cargo surveys, and documentation
- Liaising with customers, suppliers, traders, and internal stakeholders to provide timely order and shipment updates
- Preparing and maintaining reports, invoices, credit checks, and financial documentation, including JIT and Excel-based reporting
- Performing accounts payable processing, including invoice matching, reconciliations, and supplier payments
- Ensuring compliance with approval authorities, documentation standards, and OHS requirements
- 3+ years' experience in administration, customer service, or client services
- Experience in international trade, logistics, or supply chain environments (highly regarded)
- Comfortable working in a fast-paced, high-volume environment
- Strong attention to detail and data accuracy
- Experience with a Tier 1 ERP system (SAP preferred)
- Strong Excel skills and a willingness to learn
