Client Services Officer

Job title : Client Services Officer
Location : Melbourne
Job type : Permanent or Full Time
Contact name : Cayne Worthington
Contact email :
Job reference : 1253382
  • Based in Carnegie close to transport
  • Rapidly growing team with multiple options for career progression
  • Modern office with fun, vibrant and friendly team culture
About the role 

Are you looking for a career kick-start? looking to gain valuable office-based work experience? Our client is on the hunt for friendly and motivated people to join their fun and exciting team. You will be part of a rapidly growing business that specialises in maintaining the safety of residential and commercial properties, working from our client’s modern head office, the core purpose of this role is to provide exceptional service to real-estate agents, property managers, private landlords and tenants to ensure that their needs are met with the utmost professionalism. Apply today for a new start in a business with a big focus on progression, team culture and fun.


This role will be varied in nature whereby you will focus on providing optimal client support. Your duties will include but not be limited to…   
  • Answering inbound calls relating to queries and complaints
  • Assisting with bookings for technicians and electricians as needed
  • Being a point of contact and liaising with real estate agencies, property managers and tenants to coordinate bookings, logistics and technicians
  • Assisting in the monitoring of booking staff to ensure urgent jobs are called in a timely manner
  • Arranging entry notification letters to be sent out
  • Regional planning – calling technicians to arrange regional job days
  • Reviewing technician service sheets
  • Action active notices
  • Review and action overdue reports
  • Working towards a team monthly target for bookings
  • General administrative and shared office functions as needed
Skills & Experience 
  • High level of customer service.
  • Exceptional verbal and written communication skills.
  • Professional attitude and ability to maintain confidentiality.
  • Strong organisational and time management skills.
  • High attention to detail.
  • Proficient across the Microsoft Suite.
  • People-orientated, empathetic and customer focused.
  • Vibrant, friendly, and full of energy

About the client 

Our client has been making homes safer for 15 years and are one of the original testing and maintenance services suppliers in Australia. Now operating across multiple states and territories our client prides themselves on their fun working culture, training and growth focus.    

To apply, please click on the link below. Additionally, please phone Cayne Worthington on 0405 806 385 for a confidential discussion about the role.