The Guest Experience Officer plays a pivotal role in delivering an exceptional experience for all visitors to the Head Office. This involves providing outstanding hospitality, managing reception duties, maintaining a professional front-of-house environment, coordinating internal events catering, and overseeing stock and supplies. As the first point of contact for visitors, this role is crucial in ensuring a positive, on-brand experience aligned with our clients values and culture.
The work schedule is Monday to Friday, from 8:30 am to 5:00 pm, with a one-hour lunch break. There is typically 40-50 people in the office at any one time and at capacity there would be around 80 employees. Please be aware that the role involves being on your feet for a significant portion of the day.
Key Responsibilities
- Deliver exceptional customer service to all visitors.
- Greet, assist, and manage check-in using the iPad system.
- Prepare and offer beverages.
- Coordinate catered company events.
- Set up weekly staff social gatherings.
- Administer various functions, competitions, and special occasions.
- Maintain tidy and welcoming front-of-house areas.
- Manage client meeting rooms, kitchens, and ensure meeting room readiness.
- Answer all incoming calls, redirect as required.
- Administer procurement and supply management, including ordering, invoicing, and maintaining stock levels.
Requirements
- A positive and proactive approach
- Excellent written and verbal communication skills
- Experience in a similar position
- Professional presentation with an approachable demeanour
- A hospitality or front of house backgound would be advantageous
About our Client
Established in the 1970's our client is one of the largest privately owned organisations in the country. They are a multi-faceted business which touches on all areas of property, including residential, commercial, retail, industrial and hotels.
To apply please follow the link below or for a confidential discussion please contact Sarah Gee at SGee@sharpandcarter.com.au
