• Located in Melbourne's CBD with working from home flexibilities 
• Initial 6 month fixed term contract
• Attractive salary dependent on experience ($70,000 - $80,000 package)

 
Position Description:
The key purpose of this position is to oversee debt recovery & resolution of COVID related arrears. The role is specifically focused on timely collection of COVID billings & adjustments by working accordingly with relevant customers and stakeholders.

Your responsibilities will include, but not be limited to:

• Following up on outstanding debt & overdue payments with customers efficiently and politely
• Account reconciliations
• Providing high level of customer support to provide a clear understanding of billings and adjustments 
• Clearing back logs and resolving issues that may arise around work flow 
• Establishing payment plans and arrangements with customers
• Maintaining positive relationships with internal and external stakeholders 
• Complete business reporting requirements for both internal & external stakeholders

Ideal Candidate:
You will have prior experience in a similar collections based role, as well as the following skills and attributes:

• Impeccable communication skills, both verbal and written
• Confidence in making high volume calls on a daily basis 
• Excellent problem solving and negotiation skills
• Exceptional organisational and time management skills with the ability to meet deadlines
• Possess an empathetic, resilient and positive can do nature

Organisational Profile:
Our client are a rapidly growing Australian organisation who are consolidating & cementing their presence as a market leader within their field. They have built a strong working culture which provides their employees with a friendly and supportive team environment. An immediate opportunity presents for a dynamic and motivated Collections Officer to join their team for a minimum 6 month period. 

Additional Benefits:

• Immediate start
• Attractive salary dependent on experience ($70,000 - $80,000 package)
• Office located in South Wharf close to public transport 
• Minimum 6 month fixed term contract with view of extension
• Work from home flexibilities 

  
To Apply:
To apply online, please click the appropriate link below. Alternatively, for a confidential discussion, please contact Melanie Woodward at mwoodward@sharpandcarter.com.au