CRM Manager - 12 month contract

Job title : CRM Manager - 12 month contract
Location : Sydney, NSW
Job type : Contract or Temp
Job reference : 10719624
About the Role

As the CRM Manager, you will take ownership of driving the implementation CRM of Dynamics 365 from end to end to ensure it provides the business with a 360 view of a customer and empowers sales, customer service and marketing to manager customer relationships and automation journeys  | ASAP Start


Duties 
  • Understand the business needs across all departments to deliver a CRM that caters to all parts of the business with the goals of gaining complete customer visibility to enable the business to improve the customer experience from both a B2C and B2B perspective
  • Work with key stakeholders in and outside the business across the project including developers to implement the CRM successfully.
  • Empower sales and marketing to be able to track and connect with new business leads and existing customers.
  • Launch an easy customer service ticketing system which can be managed within the CRM.
  • Use data and insights to map the customer journey from onboarding to ongoing nurturing.
  • End to end campaign management across multiple channels (Email, SMS, Push, Social etc.)
Skills and Experience
  • 5+ years’ with hands on experience working with Dynamics 365 CRM
  • Qualification in marketing, business, IT, or other relevant fields
  • Experience developing and executing B2B & B2C marketing campaigns
  • Strong interpersonal skills, with the ability to excite teams and communicate detailed CRM technical concepts to a non-technical audience
  • Strong project management skills and the ability to work in an agile environment.
Benefits
  • Well loved B2B and B2C FMCG Business experiencing huge growth
  • Take ownership and opportunity to kick some huge goals
  • 12 month contract with the potential to become permanent
  • Sydney CBD location and collaborative team environment

How to Apply

Click APPLY or contact Michael Barry on mbarry@sharpandcarter.com.au for a confidential discussion.